-9
NPS
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Future Electronics
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About Future Electronics' Brand
Future Electronics is a global supplier of electronic components and electromechanical products.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Future Electronics NPS
Future Electronics's Net Promoter Score (NPS) is a -9 with 41% Promoters, 9% Passives, and 50% Detractors. Net Promoter Score tracks whether Future Electronics's customers would recommend using the product based on a scale of -100 to 100.
Future Electronics Overall NPS
| 41% | Promoters |
|---|---|
| 9% | Passives |
| 50% | Detractors |
Future Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 80 | Jan 2022 | 80 |
Mar 2022 83 | Mar 2022 | 83 |
Apr 2022 57 | Apr 2022 | 57 |
Jun 2022 18 | Jun 2022 | 18 |
Jul 2022 25 | Jul 2022 | 25 |
Oct 2022 30 | Oct 2022 | 30 |
Jan 2023 13 | Jan 2023 | 13 |
Feb 2023 6 | Feb 2023 | 6 |
Mar 2023 5 | Mar 2023 | 5 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -6 | Aug 2023 | -6 |
Jan 2024 -10 | Jan 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Future Electronics NPS by Gender
Future Electronics's NPS was rated -34 by Male customers on Comparably.
Male
-34
Future Electronics's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Future Electronics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Future Electronics Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Future Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Future Electronics Customer Loyalty Score by Gender
Future Electronics's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Future Electronics Product Quality
3.6/5
Future Electronics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Future Electronics Product Information
Future Electronics’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Future Electronics Product Quality
Future Electronics's Product Quality score was rated highest by Male customers.
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Ranked Future Electronics Product Quality the Highest
Future Electronics Product Quality Score by Gender
Future Electronics's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Future Electronics Pricing
Future Electronics ROI & Value For Money
3.2/5
Future Electronics has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Future Electronics ROI
Future Electronics's ROI score was rated highest by Male customers.
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Ranked Future Electronics ROI the Highest
Future Electronics ROI Score by Gender
Future Electronics's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Future Electronics Customer Satisfaction (CSAT)
Future Electronics Customer Satisfaction (CSAT) Score
62 / 100
Future Electronics has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Future Electronics Customer Satisfaction
Future Electronics's Customer Satisfaction score was rated highest by Male customers.
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Ranked Future Electronics Customer Satisfaction the Highest
Future Electronics Customer Satisfaction Score by Gender
Future Electronics's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Future Electronics Customer Service
3.5/5
Future Electronics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Future Electronics's Customer Service
Address
237 Hymus Boulevard, Pointe Aux Pins, MI
Website
http://www.futureelectronics.com
Phone Number
(514) 694-7710
Quick Insights into Future Electronics Customer Service
Future Electronics's Customer Service score was rated highest by Male customers.
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Ranked Future Electronics Customer Service the Highest
Future Electronics Customer Service Score by Gender
Future Electronics's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Future Electronics.
Male
1.8/5
Female
N/A
Future Electronics as an Employer
3.4/5
Future Electronics has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Future Electronics scored a -9 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Future Electronics would recommend the brand to a friend. ENPS measures how likely Future Electronics employees would recommend working at Future Electronics to a friend.
Net Promoter Score
-9
NPS Score
| 41% | Promoters |
|---|---|
| 9% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 30% | Promoters |
|---|---|
| 12% | Passive |
| 58% | Detractors |
