0
NPS
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Future Group
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About Future Group's Brand
Operator of multiple retail store chains in India. The company provides 13 retail enterprises operating in multiple formats. The company's businesses total more than 17 million square feet and serve customers in 102 cities across the country. Its stores sell products supplied by more than 30,000 small, medium and large businesses and manufacturers from across India.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Future Group NPS
Future Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Future Group's customers would recommend using the product based on a scale of -100 to 100.
Future Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Future Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Future Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Future Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Future Group Product Quality
4/5
Future Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Future Group's overall Product Quality score rated by its users and customers.
Future Group Product Information
Future Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.futuregroup.in
- Company Size
- 10,000+ Employees
Future Group Pricing
Future Group ROI & Value For Money
4/5
Future Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Future Group's overall ROI score rated by its users and customers.
Future Group Customer Satisfaction (CSAT)
Future Group Customer Satisfaction (CSAT) Score
100 / 100
Future Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Future Group Customer Service
4/5
Future Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Future Group's overall Customer Service score rated by its users and customers.
About Future Group's Customer Service
Address
Plot No. 117, Road No. 18,, Mumbai, 400093
Website
www.futuregroup.in
Phone Number
7
Consumer vs. Employees
Future Group scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Future Group would recommend the brand to a friend. ENPS measures how likely Future Group employees would recommend working at Future Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
