0
NPS
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FXI
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About FXI's Brand
"FXI is a producer of foam innovation for the Home, Healthcare, Electronics, Industrial, Personal Care and Transportation Markets."
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3/5
Customer Service
FXI CMO
FXI NPS
FXI's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FXI's customers would recommend using the product based on a scale of -100 to 100.
FXI Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FXI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Oct 2020 100 | Oct 2020 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Jan 2023 15 | Jan 2023 | 15 |
Apr 2024 25 | Apr 2024 | 25 |
Jun 2024 11 | Jun 2024 | 11 |
May 2026 0 | May 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FXI NPS by Gender
FXI's NPS was rated -50 by Male customers on Comparably.
Male
-50
FXI's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
FXI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FXI NPS by Ethnicity
FXI's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
FXI Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of FXI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FXI Customer Loyalty Score by Gender
FXI's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
FXI Customer Loyalty Score by Ethnicity
FXI's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FXI.
55
out of 100
Caucasian
FXI Product Quality
3.6/5
FXI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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FXI Product Information
FXI’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.fxi.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Goods
Quick Insights into FXI Product Quality
FXI's Product Quality score was rated highest by Caucasian customers.
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Ranked FXI Product Quality the Highest
FXI Product Quality Score by Gender
FXI's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
FXI Product Quality Score by Ethnicity
FXI's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FXI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
FXI Pricing
FXI ROI & Value For Money
3.6/5
FXI has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into FXI ROI
FXI's ROI score was rated highest by Caucasian customers.
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Ranked FXI ROI the Highest
FXI ROI Score by Gender
FXI's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
FXI ROI Score by Ethnicity
FXI's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FXI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
FXI Customer Satisfaction (CSAT)
FXI Customer Satisfaction (CSAT) Score
42 / 100
FXI has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FXI Customer Satisfaction
FXI's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked FXI Customer Satisfaction the Highest
FXI Customer Satisfaction Score by Gender
FXI's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FXI.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
FXI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FXI's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FXI.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
FXI Customer Service
3/5
FXI has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About FXI's Customer Service
Address
1400 North Providence Road, Media, PA 19063-2076
Website
http://www.fxi.com
Phone Number
800-355-3626
FXI's Social Links
Quick Insights into FXI Customer Service
FXI's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FXI's Customer Service score.
Ranked FXI Customer Service the Highest
FXI Customer Service Score by Gender
FXI's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FXI.
Male
2.2/5
Female
N/A
FXI Customer Service Score by Ethnicity
FXI's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FXI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
FXI as an Employer
2.5/5
FXI has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
FXI scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of FXI would recommend the brand to a friend. ENPS measures how likely FXI employees would recommend working at FXI to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
