0
NPS
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Brand Page
FxPro
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About FxPro's Brand
FxPro is a trade broker providing an opportunity to trade foreign currencies online.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
FxPro NPS
FxPro's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether FxPro's customers would recommend using the product based on a scale of -100 to 100.
FxPro Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
FxPro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -20 | May 2024 | -20 |
Jun 2024 -17 | Jun 2024 | -17 |
Aug 2024 -1 | Aug 2024 | -1 |
Sep 2024 13 | Sep 2024 | 13 |
Dec 2024 22 | Dec 2024 | 22 |
Mar 2025 10 | Mar 2025 | 10 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FxPro Customer Reviews
Out of the 2 FxPro customer reviews 2 were positive and 0 were constructive. FxPro customer reviews reflect that all customers have a favorable experience using the products/services of the company.
FxPro Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of FxPro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FxPro Product Quality
3.3/5
FxPro has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock FxPro's overall Product Quality score rated by its users and customers.
FxPro Product Information
FxPro’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.fxpro.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Virtual Reality
FxPro Pricing
FxPro ROI & Value For Money
3.2/5
FxPro has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock FxPro's overall ROI score rated by its users and customers.
FxPro Customer Satisfaction (CSAT)
FxPro Customer Satisfaction (CSAT) Score
67 / 100
FxPro has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FxPro Customer Service
3.3/5
FxPro has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock FxPro's overall Customer Service score rated by its users and customers.
About FxPro's Customer Service
Website
http://www.fxpro.com
Phone Number
+44 20 3151 5550
Consumer vs. Employees
FxPro scored a 0 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of FxPro would recommend the brand to a friend. ENPS measures how likely FxPro employees would recommend working at FxPro to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
