-8
NPS
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Brand Page
FxPro
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About FxPro's Brand
FxPro is a trade broker providing an opportunity to trade foreign currencies online.
Brand at a Glance
66%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
FxPro NPS
FxPro's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether FxPro's customers would recommend using the product based on a scale of -100 to 100.
FxPro Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
FxPro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -20 | May 2024 | -20 |
Jun 2024 -17 | Jun 2024 | -17 |
Aug 2024 -1 | Aug 2024 | -1 |
Sep 2024 13 | Sep 2024 | 13 |
Dec 2024 22 | Dec 2024 | 22 |
Mar 2025 10 | Mar 2025 | 10 |
May 2025 0 | May 2025 | 0 |
Mar 2026 -9 | Mar 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FxPro NPS by Gender
FxPro's NPS was rated 20 by Male customers on Comparably.
Male
20
FxPro's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
FxPro's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FxPro Customer Reviews
Out of the 2 FxPro customer reviews 2 were positive and 0 were constructive. FxPro customer reviews reflect that all customers have a favorable experience using the products/services of the company.
FxPro Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of FxPro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FxPro Customer Loyalty Score by Gender
FxPro's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
FxPro Product Quality
3.1/5
FxPro has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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FxPro Product Information
FxPro’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.fxpro.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Virtual Reality
Quick Insights into FxPro Product Quality
FxPro's Product Quality score was rated highest by Male customers.
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Ranked FxPro Product Quality the Highest
FxPro Product Quality Score by Gender
FxPro's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FxPro.
Male
3.9/5
Female
N/A
FxPro Pricing
FxPro ROI & Value For Money
3/5
FxPro has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into FxPro ROI
FxPro's ROI score was rated highest by Male customers.
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Ranked FxPro ROI the Highest
FxPro ROI Score by Gender
FxPro's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
FxPro Customer Satisfaction (CSAT)
FxPro Customer Satisfaction (CSAT) Score
60 / 100
FxPro has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FxPro Customer Satisfaction
FxPro's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked FxPro's Customer Satisfaction.
Ranked FxPro Customer Satisfaction the Highest
FxPro Customer Satisfaction Score by Gender
FxPro's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FxPro.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
FxPro Customer Service
3/5
FxPro has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About FxPro's Customer Service
Website
http://www.fxpro.com
Phone Number
+44 20 3151 5550
Quick Insights into FxPro Customer Service
FxPro's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked FxPro's Customer Service score.
Ranked FxPro Customer Service the Highest
FxPro Customer Service Score by Gender
FxPro's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FxPro.
Male
3.3/5
Female
N/A
Consumer vs. Employees
FxPro scored a -8 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of FxPro would recommend the brand to a friend. ENPS measures how likely FxPro employees would recommend working at FxPro to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
