-20
NPS
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Fyber
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About Fyber's Brand
Fyber is a global technology company, developing the next generation monetization platform for mobile publishers. Fyber combines proprietary technologies and expertise in mediation, RTB, video and audience segmentation to create holistic solutions that shape the future of the mobile app economy. This includes providing the world’s first and only mechanism to achieve a true state of header bidding for the mobile app environment.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Fyber NPS
Fyber's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Fyber's customers would recommend using the product based on a scale of -100 to 100.
Fyber Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Fyber NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
Mar 2022 -50 | Mar 2022 | -50 |
Jun 2022 -60 | Jun 2022 | -60 |
Aug 2022 -33 | Aug 2022 | -33 |
Oct 2022 -15 | Oct 2022 | -15 |
Apr 2023 -11 | Apr 2023 | -11 |
Feb 2025 -20 | Feb 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fyber NPS by Gender
Fyber's NPS was rated -34 by Male customers on Comparably.
Male
-34
Fyber's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Fyber's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fyber NPS by Ethnicity
Fyber's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Fyber NPS by Usage
Fyber's NPS was rated -34 points by customers who have used Fyber's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Fyber Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Fyber users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fyber Customer Loyalty Score by Gender
Fyber's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fyber.
Male
40%
Yes
Female
N/A
Yes
Fyber Customer Loyalty Score by Ethnicity
Fyber's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fyber.
40
out of 100
Other
Fyber Customer Loyalty Score by Usage
Fyber's Customer Loyalty score was rated 40% by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fyber Product Quality
3.4/5
Fyber has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Fyber Product Information
Fyber’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.fyber.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Fyber Product Quality
Fyber's Product Quality score was rated highest by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Fyber's Product Quality.
Ranked Fyber Product Quality the Highest
Fyber Product Quality Score by Gender
Fyber's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fyber.
Male
2.3/5
Female
N/A
Fyber Product Quality Score by Ethnicity
Fyber's Product Quality score was rated 2.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fyber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.3 | Other | 2.3 |
Fyber Product Quality Score by Usage
Fyber's Product Quality score was rated 2.3 stars by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fyber Pricing
Fyber ROI & Value For Money
3.2/5
Fyber has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Fyber ROI
Fyber's ROI score was rated highest by customers who have used Fyber's products/services for Less than 1 Year.
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Ranked Fyber ROI the Highest
Fyber ROI Score by Gender
Fyber's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fyber.
Male
1.8/5
Female
N/A
Fyber ROI Score by Ethnicity
Fyber's ROI score was rated 1.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fyber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.8 | Other | 1.8 |
Fyber ROI Score by Usage
Fyber's ROI score was rated 1.8 stars by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fyber Customer Satisfaction (CSAT)
Fyber Customer Satisfaction (CSAT) Score
51 / 100
Fyber has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fyber Customer Satisfaction
Fyber's Customer Satisfaction score was rated highest by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Fyber's Customer Satisfaction.
Ranked Fyber Customer Satisfaction the Highest
Fyber Customer Satisfaction Score by Gender
Fyber's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fyber.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Fyber Customer Satisfaction Score by Ethnicity
CSAT according to Other
Fyber's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fyber.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Fyber Customer Satisfaction Score by Usage
Fyber's Customer Satisfaction score was rated 33 points by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fyber Customer Service
3.4/5
Fyber has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Fyber's Customer Service
Address
San Francisco, CA
Website
http://www.fyber.com
Fyber's Social Links
Quick Insights into Fyber Customer Service
Fyber's Customer Service score was rated highest by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Fyber's Customer Service score.
Ranked Fyber Customer Service the Highest
Fyber Customer Service Score by Gender
Fyber's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fyber.
Male
1.8/5
Female
N/A
Fyber Customer Service Score by Ethnicity
Fyber's Customer Service score was rated 1.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fyber.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.8 | Other | 1.8 |
Fyber Customer Service Score by Usage
Fyber's Customer Service score was rated 1.8 stars by customers who have used Fyber's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Fyber scored a -20 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Fyber would recommend the brand to a friend. ENPS measures how likely Fyber employees would recommend working at Fyber to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 80% | Promoters |
|---|---|
| 12% | Passive |
| 8% | Detractors |
