-58
NPS
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G6 Hospitality
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About G6 Hospitality's Brand
On mission is to build on the iconic heritage of their brands
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
G6 Hospitality CMO
Lance Miceli
Lance Miceli serves as the Executive Vice President, Chief Marketing Officer of G6 Hospitality LLC. Lance started at G6 Hospitality LLC in April of 2011. Lance currently resides in Dallas/Fort Worth Area.
G6 Hospitality NPS
G6 Hospitality's Net Promoter Score (NPS) is a -58 with 18% Promoters, 6% Passives, and 76% Detractors. Net Promoter Score tracks whether G6 Hospitality's customers would recommend using the product based on a scale of -100 to 100.
G6 Hospitality Overall NPS
| 18% | Promoters |
|---|---|
| 6% | Passives |
| 76% | Detractors |
G6 Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -25 | Jun 2021 | -25 |
Oct 2021 -40 | Oct 2021 | -40 |
Dec 2021 -57 | Dec 2021 | -57 |
Feb 2022 -63 | Feb 2022 | -63 |
Mar 2022 -50 | Mar 2022 | -50 |
Apr 2022 -36 | Apr 2022 | -36 |
May 2022 -41 | May 2022 | -41 |
Feb 2023 -46 | Feb 2023 | -46 |
May 2023 -50 | May 2023 | -50 |
Sep 2023 -53 | Sep 2023 | -53 |
Feb 2024 -57 | Feb 2024 | -57 |
May 2024 -60 | May 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
G6 Hospitality NPS by Gender
Male customers rated G6 Hospitality's NPS 66 points higher than Female customers.
Male
-34
G6 Hospitality's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-100
G6 Hospitality's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
G6 Hospitality NPS by Usage
G6 Hospitality's NPS was rated -67 points by customers who have used G6 Hospitality's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
G6 Hospitality Customer Reviews
Out of the 2 G6 Hospitality customer reviews 1 was positive and 1 was constructive. G6 Hospitality customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
G6 Hospitality Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of G6 Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
G6 Hospitality Customer Loyalty Score by Gender
G6 Hospitality's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
G6 Hospitality Customer Loyalty Score by Usage
G6 Hospitality's Customer Loyalty score was rated 70% by customers who have used G6 Hospitality's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
G6 Hospitality Product Quality
2.3/5
G6 Hospitality has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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G6 Hospitality Product Information
G6 Hospitality’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into G6 Hospitality Product Quality
G6 Hospitality's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G6 Hospitality Product Quality the Highest
Ranked G6 Hospitality Product Quality the Lowest
G6 Hospitality Product Quality Score by Gender
Male customers rated G6 Hospitality's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of G6 Hospitality.
Male
2/5
Female
1.5/5
G6 Hospitality Product Quality Score by Usage
G6 Hospitality's Product Quality score was rated 1.6 stars by customers who have used G6 Hospitality's products/services for 2 to 5 Years.
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G6 Hospitality Pricing
G6 Hospitality ROI & Value For Money
2.7/5
G6 Hospitality has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into G6 Hospitality ROI
G6 Hospitality's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G6 Hospitality ROI the Highest
Ranked G6 Hospitality ROI the Lowest
G6 Hospitality ROI Score by Gender
Male customers rated G6 Hospitality's ROI score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
G6 Hospitality ROI Score by Usage
G6 Hospitality's ROI score was rated 1.5 stars by customers who have used G6 Hospitality's products/services for 2 to 5 Years.
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G6 Hospitality Customer Satisfaction (CSAT)
G6 Hospitality Customer Satisfaction (CSAT) Score
18 / 100
G6 Hospitality has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into G6 Hospitality Customer Satisfaction
G6 Hospitality's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G6 Hospitality Customer Satisfaction the Highest
Ranked G6 Hospitality Customer Satisfaction the Lowest
G6 Hospitality Customer Satisfaction Score by Gender
Male customers rated G6 Hospitality's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of G6 Hospitality.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
G6 Hospitality Customer Service
2.5/5
G6 Hospitality has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About G6 Hospitality's Customer Service
Address
Carrollton, TX
Website
http://www.g6hospitality.com/
Phone Number
(972)360-9000
Quick Insights into G6 Hospitality Customer Service
G6 Hospitality's Customer Service score was rated highest by customers who have used G6 Hospitality's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked G6 Hospitality Customer Service the Highest
Ranked G6 Hospitality Customer Service the Lowest
G6 Hospitality Customer Service Score by Gender
Male customers rated G6 Hospitality's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of G6 Hospitality.
Male
2.5/5
Female
1.5/5
G6 Hospitality Customer Service Score by Usage
G6 Hospitality's Customer Service score was rated 2.5 stars by customers who have used G6 Hospitality's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
G6 Hospitality as an Employer
2.4/5
G6 Hospitality has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
G6 Hospitality scored a -58 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of G6 Hospitality would recommend the brand to a friend. ENPS measures how likely G6 Hospitality employees would recommend working at G6 Hospitality to a friend.
Net Promoter Score
-58
NPS Score
| 18% | Promoters |
|---|---|
| 6% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 21% | Promoters |
|---|---|
| 17% | Passive |
| 62% | Detractors |
