-86
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gables Residential
Marketing or Exec? Claim Your Free Account
About Gables Residential's Brand
Gables Residential is an award winning, vertically integrated real estate company specializing in multifamily and mixed-use communities.
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Gables Residential NPS
Gables Residential's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Gables Residential's customers would recommend using the product based on a scale of -100 to 100.
Gables Residential Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Gables Residential NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -91 | Feb 2022 | -91 |
Apr 2022 -91 | Apr 2022 | -91 |
Jun 2022 -91 | Jun 2022 | -91 |
Aug 2022 -91 | Aug 2022 | -91 |
Nov 2022 -92 | Nov 2022 | -92 |
Feb 2023 -93 | Feb 2023 | -93 |
May 2023 -93 | May 2023 | -93 |
Sep 2023 -89 | Sep 2023 | -89 |
Oct 2023 -89 | Oct 2023 | -89 |
May 2024 -89 | May 2024 | -89 |
Oct 2024 -89 | Oct 2024 | -89 |
Nov 2024 -87 | Nov 2024 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gables Residential NPS by Gender
Male customers rated Gables Residential's NPS 2 points higher than Female customers.
Male
-86
Gables Residential's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-88
Gables Residential's NPS was rated -88 by Female customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Gables Residential NPS by Ethnicity
Gables Residential's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
Gables Residential NPS by Age
Gables Residential's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Gables Residential NPS by Usage
Gables Residential's NPS was rated the highest by customers who have used Gables Residential's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -82 | 1 to 2 Years | -82 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Gables Residential Customer Reviews
Out of the 5 Gables Residential customer reviews 0 were positive and 5 were constructive. Gables Residential customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Gables Residential Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Gables Residential users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gables Residential Customer Loyalty Score by Gender
Female customers rated Gables Residential's Customer Loyalty score 34% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gables Residential.
Male
61%
Yes
Female
95%
Yes
Gables Residential Customer Loyalty Score by Ethnicity
Gables Residential's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gables Residential.
78
out of 100
Caucasian
70
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
70
out of 100
Other
Gables Residential Customer Loyalty Score by Age
Gables Residential's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Gables Residential.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 82% | 26-30 | 82% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
51-55 46% | 51-55 | 46% |
56-60 70% | 56-60 | 70% |
Gables Residential Customer Loyalty Score by Usage
Gables Residential's Customer Loyalty score was rated the highest by customers who have used Gables Residential's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gables Residential Customer Loyalty Score by Industry
Gables Residential's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Gables Residential Product Quality
1.5/5
Gables Residential has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gables Residential's overall Product Quality score rated by its users and customers.
Gables Residential Product Information
Gables Residential’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Gables Residential's product the highest. Reviewers from the Tech industry rated Gables Residential the lowest at 1.5.
- Website
- http://www.gables.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Gables Residential Product Quality
Gables Residential's Product Quality score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Gables Residential's Product Quality.
Ranked Gables Residential Product Quality the Highest
Ranked Gables Residential Product Quality the Lowest
Gables Residential Product Quality Score by Gender
Gables Residential's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gables Residential.
Male
1.5/5
Female
1.5/5
Gables Residential Product Quality Score by Ethnicity
Gables Residential's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gables Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.3 | Other | 2.3 |
Gables Residential Product Quality Score by Age
Gables Residential's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gables Residential.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
Gables Residential Product Quality Score by Usage
Gables Residential's Product Quality score was rated 1.5 stars by customers who have used Gables Residential's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Gables Residential Product Quality Score by Industry
Gables Residential's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Gables Residential Pricing
Gables Residential ROI & Value For Money
1.5/5
Gables Residential has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gables Residential's overall ROI score rated by its users and customers.
Gables Residential Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Accounting industry think that they had the lowest ROI from Gables Residential.
Quick Insights into Gables Residential ROI
Gables Residential's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Gables Residential's ROI score.
Ranked Gables Residential ROI the Highest
Ranked Gables Residential ROI the Lowest
Gables Residential ROI Score by Gender
Male customers rated Gables Residential's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gables Residential.
Male
1.7/5
Female
1.5/5
Gables Residential ROI Score by Ethnicity
Gables Residential's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gables Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
Gables Residential ROI Score by Age
Gables Residential's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gables Residential.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.7 | 26-30 | 1.7 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
Gables Residential ROI Score by Usage
Gables Residential's ROI score was rated 1.5 stars by customers who have used Gables Residential's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Gables Residential ROI Score by Industry
Gables Residential's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Gables Residential Customer Satisfaction (CSAT)
Gables Residential Customer Satisfaction (CSAT) Score
13 / 100
Gables Residential has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
25%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gables Residential Customer Satisfaction
Gables Residential's Customer Satisfaction score was rated highest by customers who have used Gables Residential's products/services for 1 to 2 Years, and rated lowest by customers who have used Gables Residential's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gables Residential's Customer Satisfaction.
Ranked Gables Residential Customer Satisfaction the Highest
Ranked Gables Residential Customer Satisfaction the Lowest
Gables Residential Customer Satisfaction Score by Gender
Female customers rated Gables Residential's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gables Residential.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 22% | |
Very Dissatisfied | 67% |
13 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 13% | |
Very Dissatisfied | 63% |
Gables Residential Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gables Residential's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gables Residential.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to African American/Black
Gables Residential's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gables Residential.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
Gables Residential's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gables Residential.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
Gables Residential Customer Satisfaction Score by Age
Gables Residential's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Gables Residential.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 40% | |||||||||||||||
| 56-60 | 0% |
Gables Residential Customer Satisfaction Score by Usage
Gables Residential's Customer Satisfaction score was rated the highest by customers who have used Gables Residential's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Gables Residential Customer Satisfaction Score by Industry
Gables Residential's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Gables Residential Customer Satisfaction Score by Industry",
"text": "Gables Residential's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Gables Residential's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Gables Residential Customer Service
1.5/5
Gables Residential has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gables Residential's overall Customer Service score rated by its users and customers.
About Gables Residential's Customer Service
Address
3399 Peachtree Road NE, Atlanta, GA 30326
Website
http://www.gables.com
Gables Residential's Social Links
Quick Insights into Gables Residential Customer Service
Gables Residential's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Gables Residential's Customer Service score.
Ranked Gables Residential Customer Service the Highest
Ranked Gables Residential Customer Service the Lowest
Gables Residential Customer Service Score by Gender
Gables Residential's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gables Residential.
Male
1.5/5
Female
1.5/5
Gables Residential Customer Service Score by Ethnicity
Gables Residential's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gables Residential.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Gables Residential Customer Service Score by Age
Gables Residential's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gables Residential.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.7 | 26-30 | 1.7 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
Gables Residential Customer Service Score by Usage
Gables Residential's Customer Service score was rated 1.5 stars by customers who have used Gables Residential's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Gables Residential Customer Service Score by Industry
Gables Residential's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Gables Residential as an Employer
2.6/5
Gables Residential has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Gables Residential scored a -86 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Gables Residential would recommend the brand to a friend. ENPS measures how likely Gables Residential employees would recommend working at Gables Residential to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 16% | Promoters |
|---|---|
| 5% | Passive |
| 79% | Detractors |
