-26
NPS
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Gaia Herbs
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About Gaia Herbs' Brand
Gaia Herbs manufactures and sells medicinal herbs, offering single herbs, liquid herbal extracts, herbal teas, and Gaia organic products.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Gaia Herbs NPS
Gaia Herbs's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Gaia Herbs's customers would recommend using the product based on a scale of -100 to 100.
Gaia Herbs Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Gaia Herbs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
Jun 2023 -33 | Jun 2023 | -33 |
Oct 2023 -43 | Oct 2023 | -43 |
Jun 2025 -25 | Jun 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gaia Herbs NPS by Ethnicity
Gaia Herbs's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Gaia Herbs Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Gaia Herbs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gaia Herbs Customer Loyalty Score by Ethnicity
Gaia Herbs's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gaia Herbs.
70
out of 100
Caucasian
Gaia Herbs Product Quality
3.6/5
Gaia Herbs has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Gaia Herbs Product Information
Gaia Herbs’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://gaiaherbs.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Gaia Herbs Product Quality
Gaia Herbs's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Gaia Herbs' Product Quality.
Ranked Gaia Herbs Product Quality the Highest
Gaia Herbs Product Quality Score by Ethnicity
Gaia Herbs's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gaia Herbs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Gaia Herbs Pricing
Gaia Herbs ROI & Value For Money
3/5
Gaia Herbs has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Gaia Herbs ROI
Gaia Herbs's ROI score was rated highest by Caucasian customers.
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Ranked Gaia Herbs ROI the Highest
Gaia Herbs ROI Score by Ethnicity
Gaia Herbs's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gaia Herbs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Gaia Herbs Customer Satisfaction (CSAT)
Gaia Herbs Customer Satisfaction (CSAT) Score
75 / 100
Gaia Herbs has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gaia Herbs Customer Satisfaction
Gaia Herbs's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Gaia Herbs' Customer Satisfaction.
Ranked Gaia Herbs Customer Satisfaction the Highest
Gaia Herbs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gaia Herbs' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gaia Herbs.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Gaia Herbs Customer Service
3.2/5
Gaia Herbs has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Gaia Herbs's Customer Service
Address
101 Gaia Herbs Drive, Brevard, NC 28712
Website
http://gaiaherbs.com
Phone Number
828-577-2095
Quick Insights into Gaia Herbs Customer Service
Gaia Herbs's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Gaia Herbs' Customer Service score.
Ranked Gaia Herbs Customer Service the Highest
Gaia Herbs Customer Service Score by Ethnicity
Gaia Herbs's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gaia Herbs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Gaia Herbs as an Employer
2.4/5
Gaia Herbs has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Gaia Herbs scored a -26 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Gaia Herbs would recommend the brand to a friend. ENPS measures how likely Gaia Herbs employees would recommend working at Gaia Herbs to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 19% | Promoters |
|---|---|
| 25% | Passive |
| 56% | Detractors |
