100
NPS
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Galaxy Weblinks
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About Galaxy Weblinks' Brand
Galaxy Weblinks is a global technology consulting firm that helps businesses solve complex problems through design and tech. With more than 22 years of experience, we offer end-to-end services across 8 verticals – Product Engineering, UX Design, Mobile App Development, Web Development, Cloud & Security, Quality Assurance, ERP, and Marketing. We are one of the fastest-growing private companies in the US and have been featured on the Inc. 5000 list 2021. Galaxy has worked with enterprises like Netgear, Staples, Tivo, Fiserv, Dowjones, McAfee, and Arlo offering solutions that are natively intuitive to them.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Galaxy Weblinks NPS
Galaxy Weblinks's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Galaxy Weblinks's customers would recommend using the product based on a scale of -100 to 100.
Galaxy Weblinks Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Galaxy Weblinks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2025 100 | Aug 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Galaxy Weblinks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Galaxy Weblinks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Galaxy Weblinks Product Quality
5/5
Galaxy Weblinks has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Galaxy Weblinks' overall Product Quality score rated by its users and customers.
Galaxy Weblinks Product Information
Galaxy Weblinks serves markets in the United States, Australia, and India. Galaxy Weblinks offers products for small and medium sized businesses.
Galaxy Weblinks’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Shopping Cart Software
Testing Software
Web Design Software
Consulting Software
Website Builder Software
Galaxy Weblinks Pricing
Galaxy Weblinks ROI & Value For Money
5/5
Galaxy Weblinks has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Galaxy Weblinks' overall ROI score rated by its users and customers.
Galaxy Weblinks Pricing Plans
Galaxy Weblinks has a pricing structure that accommodates small and medium businesses.
Who Uses Galaxy Weblinks?
Small Businesses
Medium Businesses
Galaxy Weblinks Customer Satisfaction (CSAT)
Galaxy Weblinks Customer Satisfaction (CSAT) Score
100 / 100
Galaxy Weblinks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Galaxy Weblinks Customer Service
5/5
Galaxy Weblinks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Galaxy Weblinks' overall Customer Service score rated by its users and customers.
About Galaxy Weblinks's Customer Service
Address
Cambridge Innovation Center 14th Floor, 1 Broadway, Cambridge MA, Cambridge, MA 02142
Website
http://www.galaxyweblinks.com
Phone Number
888 666 4316
Galaxy Weblinks's Social Links
Consumer vs. Employees
Galaxy Weblinks scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Galaxy Weblinks would recommend the brand to a friend. ENPS measures how likely Galaxy Weblinks employees would recommend working at Galaxy Weblinks to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
