34
NPS
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Galderma Laboratories
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About Galderma Laboratories' Brand
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Galderma Laboratories NPS
Galderma Laboratories's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Galderma Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Galderma Laboratories Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Galderma Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Galderma Laboratories Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Galderma Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Galderma Laboratories Product Quality
3.7/5
Galderma Laboratories has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Galderma Laboratories Product Information
Galderma Laboratories’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.galdermausa.com/
- Company Size
- 5,001-10,000 Employees
Galderma Laboratories Pricing
Galderma Laboratories ROI & Value For Money
3.5/5
Galderma Laboratories has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Galderma Laboratories Customer Satisfaction (CSAT)
Galderma Laboratories Customer Satisfaction (CSAT) Score
67 / 100
Galderma Laboratories has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Galderma Laboratories Customer Service
3.5/5
Galderma Laboratories has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Galderma Laboratories's Customer Service
Website
http://www.galdermausa.com/
Galderma Laboratories as an Employer
Consumer vs. Employees
Galderma Laboratories scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Galderma Laboratories would recommend the brand to a friend. ENPS measures how likely Galderma Laboratories employees would recommend working at Galderma Laboratories to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
