60
NPS
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Galileo Learning
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About Galileo Learning's Brand
Galileo’s mission is to create a world of fearless innovators.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Galileo Learning NPS
Galileo Learning's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Galileo Learning's customers would recommend using the product based on a scale of -100 to 100.
Galileo Learning Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Galileo Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Jul 2025 60 | Jul 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Galileo Learning NPS by Gender
Galileo Learning's NPS was rated 34 by Female customers on Comparably.
Female
34
Galileo Learning's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Galileo Learning's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Galileo Learning NPS by Usage
Galileo Learning's NPS was rated 34 points by customers who have used Galileo Learning's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Galileo Learning Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Galileo Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Galileo Learning Customer Loyalty Score by Gender
Galileo Learning's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Galileo Learning.
Female
70%
Yes
Male
N/A
Yes
Galileo Learning Customer Loyalty Score by Usage
Galileo Learning's Customer Loyalty score was rated 70% by customers who have used Galileo Learning's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Galileo Learning Product Quality
3.6/5
Galileo Learning has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Galileo Learning's overall Product Quality score rated by its users and customers.
Galileo Learning Product Information
Galileo Learning’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.galileo-camps.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Quick Insights into Galileo Learning Product Quality
Galileo Learning's Product Quality score was rated highest by customers who have used Galileo Learning's products/services for 2 to 5 Years.
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Ranked Galileo Learning Product Quality the Highest
Galileo Learning Product Quality Score by Gender
Galileo Learning's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Galileo Learning.
Female
3.5/5
Male
N/A
Galileo Learning Product Quality Score by Usage
Galileo Learning's Product Quality score was rated 3.5 stars by customers who have used Galileo Learning's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Galileo Learning Pricing
Galileo Learning ROI & Value For Money
3.6/5
Galileo Learning has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Galileo Learning ROI
Galileo Learning's ROI score was rated highest by customers who have used Galileo Learning's products/services for 2 to 5 Years.
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Ranked Galileo Learning ROI the Highest
Galileo Learning ROI Score by Gender
Galileo Learning's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Galileo Learning.
Female
3.5/5
Male
N/A
Galileo Learning ROI Score by Usage
Galileo Learning's ROI score was rated 3.5 stars by customers who have used Galileo Learning's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Galileo Learning Customer Satisfaction (CSAT)
Galileo Learning Customer Satisfaction (CSAT) Score
75 / 100
Galileo Learning has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Galileo Learning Customer Satisfaction
Galileo Learning's Customer Satisfaction score was rated highest by customers who have used Galileo Learning's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Galileo Learning's Customer Satisfaction.
Ranked Galileo Learning Customer Satisfaction the Highest
Galileo Learning Customer Satisfaction Score by Gender
Galileo Learning's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Galileo Learning.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Galileo Learning Customer Satisfaction Score by Usage
Galileo Learning's Customer Satisfaction score was rated 67 points by customers who have used Galileo Learning's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Galileo Learning Customer Service
3.6/5
Galileo Learning has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Galileo Learning's overall Customer Service score rated by its users and customers.
About Galileo Learning's Customer Service
Address
1021 Third Street, Oakland, CA 94607
Website
http://www.galileo-camps.com
Phone Number
+1 (800) 854-3684
Galileo Learning's Social Links
Quick Insights into Galileo Learning Customer Service
Galileo Learning's Customer Service score was rated highest by customers who have used Galileo Learning's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Galileo Learning's Customer Service score.
Ranked Galileo Learning Customer Service the Highest
Galileo Learning Customer Service Score by Gender
Galileo Learning's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Galileo Learning.
Female
3.5/5
Male
N/A
Galileo Learning Customer Service Score by Usage
Galileo Learning's Customer Service score was rated 3.5 stars by customers who have used Galileo Learning's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Galileo Learning as an Employer
4.7/5
Galileo Learning has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Galileo Learning scored a 60 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Galileo Learning would recommend the brand to a friend. ENPS measures how likely Galileo Learning employees would recommend working at Galileo Learning to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 81% | Promoters |
|---|---|
| 13% | Passive |
| 6% | Detractors |
