-100
NPS
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GameDuell
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About GameDuell's Brand
GameDuell is a cross-platform games community, developing games for its website as well as for social networks and mobile devices.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
GameDuell NPS
GameDuell's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GameDuell's customers would recommend using the product based on a scale of -100 to 100.
GameDuell Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
GameDuell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2026 -100 | Aug 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GameDuell Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GameDuell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GameDuell Product Quality
2.5/5
GameDuell has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GameDuell's overall Product Quality score rated by its users and customers.
GameDuell Product Information
GameDuell’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.gameduell.com
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Media
Social
GameDuell Pricing
GameDuell ROI & Value For Money
2.5/5
GameDuell has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GameDuell's overall ROI score rated by its users and customers.
GameDuell Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GameDuell Customer Service
2.5/5
GameDuell has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GameDuell's overall Customer Service score rated by its users and customers.
About GameDuell's Customer Service
Address
Taubenstr, 24-25 Berlin, 10117 Germany
Website
http://www.gameduell.com
Phone Number
+49(0)30288768210
GameDuell's Social Links
Consumer vs. Employees
GameDuell scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of GameDuell would recommend the brand to a friend. ENPS measures how likely GameDuell employees would recommend working at GameDuell to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
