33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gamuda
Marketing or Exec? Claim Your Free Account
About Gamuda's Brand
Gamuda Bhd was incorporated on October 6, 2013. It is an engineering and construction company. The Company is engaged in the business of Engineering & Construction, Property Development and Infrastructure Concessions.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Gamuda NPS
Gamuda's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Gamuda's customers would recommend using the product based on a scale of -100 to 100.
Gamuda Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Gamuda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
Aug 2023 33 | Aug 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gamuda Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Gamuda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gamuda Product Quality
3.8/5
Gamuda has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Gamuda's overall Product Quality score rated by its users and customers.
Gamuda Product Information
Gamuda’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.gamuda.com.my
- Company Size
- 1,001-5,000 Employees
Gamuda Pricing
Gamuda ROI & Value For Money
3.5/5
Gamuda has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gamuda's overall ROI score rated by its users and customers.
Gamuda Customer Satisfaction (CSAT)
Gamuda Customer Satisfaction (CSAT) Score
100 / 100
Gamuda has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gamuda Customer Service
3.5/5
Gamuda has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gamuda's overall Customer Service score rated by its users and customers.
About Gamuda's Customer Service
Address
Menara Gamuda, Petaling Jaya, 47820 Bermuda
Website
www.gamuda.com.my
Phone Number
7
