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NPS
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GardaWorld
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About GardaWorld's Brand
Garda World Security Corporation provides security solutions, cash logistics, and risk consulting services.
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
GardaWorld NPS
GardaWorld's Net Promoter Score (NPS) is a -1 with 45% Promoters, 9% Passives, and 46% Detractors. Net Promoter Score tracks whether GardaWorld's customers would recommend using the product based on a scale of -100 to 100.
GardaWorld Overall NPS
| 45% | Promoters |
|---|---|
| 9% | Passives |
| 46% | Detractors |
GardaWorld NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 3 | Sep 2024 | 3 |
Oct 2024 3 | Oct 2024 | 3 |
Nov 2024 4 | Nov 2024 | 4 |
Dec 2024 4 | Dec 2024 | 4 |
Feb 2025 2 | Feb 2025 | 2 |
Apr 2025 2 | Apr 2025 | 2 |
May 2025 2 | May 2025 | 2 |
Jun 2025 0 | Jun 2025 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
Nov 2025 -2 | Nov 2025 | -2 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GardaWorld NPS by Gender
Male customers rated GardaWorld's NPS 35 points higher than Female customers.
Male
-1
GardaWorld's NPS was rated -1 by Male customers on Comparably.
43%
Promoters
13%
Passives
44%
Detractors
Female
-36
GardaWorld's NPS was rated -36 by Female customers on Comparably.
21%
Promoters
22%
Passives
57%
Detractors
GardaWorld NPS by Ethnicity
GardaWorld's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Other -63 | Other | -63 |
GardaWorld NPS by Age
GardaWorld's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
GardaWorld NPS by Usage
GardaWorld's NPS was rated the highest by customers who have used GardaWorld's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -15 | Less than 1 Year | -15 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years -30 | 2 to 5 Years | -30 |
Over 10 Years -72 | Over 10 Years | -72 |
GardaWorld Customer Reviews
Out of the 5 GardaWorld customer reviews 2 were positive and 3 were constructive. GardaWorld customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
GardaWorld Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of GardaWorld users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GardaWorld Customer Loyalty Score by Gender
Female customers rated GardaWorld's Customer Loyalty score 5% higher than Male customers.
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Male
89%
Yes
Female
94%
Yes
GardaWorld Customer Loyalty Score by Ethnicity
GardaWorld's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GardaWorld.
94
out of 100
Caucasian
78
out of 100
Other
GardaWorld Customer Loyalty Score by Age
GardaWorld's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 74% | 41-45 | 74% |
46-50 70% | 46-50 | 70% |
51-55 87% | 51-55 | 87% |
GardaWorld Customer Loyalty Score by Usage
GardaWorld's Customer Loyalty score was rated the highest by customers who have used GardaWorld's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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GardaWorld Customer Loyalty Score by Industry
GardaWorld's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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GardaWorld Product Quality
3.1/5
GardaWorld has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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GardaWorld Product Information
GardaWorld’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Professional Services industry rated GardaWorld's product the highest. Reviewers from the Banking and Financial Services industry rated GardaWorld the lowest at 1.6.
- Website
- http://gardaglobal.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into GardaWorld Product Quality
GardaWorld's Product Quality score was rated highest by customers from the Professional Services industry, and rated lowest by customers who have used GardaWorld's products/services for Over 10 Years.
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Ranked GardaWorld Product Quality the Highest
Ranked GardaWorld Product Quality the Lowest
GardaWorld Product Quality Score by Gender
Male customers rated GardaWorld's Product Quality score 0.7 stars higher than Female customers.
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Male
3.1/5
Female
2.4/5
GardaWorld Product Quality Score by Ethnicity
GardaWorld's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GardaWorld.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2.1 | Other | 2.1 |
GardaWorld Product Quality Score by Age
GardaWorld's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GardaWorld.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 2 | 36-40 | 2 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.8 | 51-55 | 1.8 |
GardaWorld Product Quality Score by Usage
GardaWorld's Product Quality score was rated the highest by customers who have used GardaWorld's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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GardaWorld Product Quality Score by Industry
GardaWorld's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Retail industry customers.
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GardaWorld Pricing
GardaWorld ROI & Value For Money
3/5
GardaWorld has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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GardaWorld Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Retail industry think that they had the lowest ROI from GardaWorld.
Quick Insights into GardaWorld ROI
GardaWorld's ROI score was rated highest by customers from the Professional Services industry, and rated lowest by Other customers.
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Ranked GardaWorld ROI the Highest
Ranked GardaWorld ROI the Lowest
GardaWorld ROI Score by Gender
Male customers rated GardaWorld's ROI score 1 stars higher than Female customers.
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Male
3.3/5
Female
2.3/5
GardaWorld ROI Score by Ethnicity
GardaWorld's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GardaWorld.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
GardaWorld ROI Score by Age
GardaWorld's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GardaWorld.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.3 | 51-55 | 2.3 |
GardaWorld ROI Score by Usage
GardaWorld's ROI score was rated the highest by customers who have used GardaWorld's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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GardaWorld ROI Score by Industry
GardaWorld's ROI score was rated the highest by Professional Services industry customers, and the lowest by Retail industry customers.
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GardaWorld Customer Satisfaction (CSAT)
GardaWorld Customer Satisfaction (CSAT) Score
54 / 100
GardaWorld has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
20%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GardaWorld Customer Satisfaction
GardaWorld's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used GardaWorld's products/services for Over 10 Years.
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Ranked GardaWorld Customer Satisfaction the Highest
Ranked GardaWorld Customer Satisfaction the Lowest
GardaWorld Customer Satisfaction Score by Gender
Male customers rated GardaWorld's Customer Satisfaction score 22 points higher than Female customers.
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64 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 18% |
42 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 50% |
GardaWorld Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GardaWorld's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
47%
CSAT according to Other
GardaWorld's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
GardaWorld Customer Satisfaction Score by Age
GardaWorld's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GardaWorld.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 51-55 | 17% |
GardaWorld Customer Satisfaction Score by Usage
GardaWorld's Customer Satisfaction score was rated the highest by customers who have used GardaWorld's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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GardaWorld Customer Satisfaction Score by Industry
GardaWorld's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "GardaWorld Customer Satisfaction Score by Industry",
"text": "GardaWorld's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Professional Services",
"groupId": 549,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "GardaWorld's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "GardaWorld's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}GardaWorld Customer Service
2.9/5
GardaWorld has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About GardaWorld's Customer Service
Address
Canada
Website
http://gardaglobal.com
Phone Number
97144538500
Quick Insights into GardaWorld Customer Service
GardaWorld's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used GardaWorld's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked GardaWorld's Customer Service score.
Ranked GardaWorld Customer Service the Highest
Ranked GardaWorld Customer Service the Lowest
GardaWorld Customer Service Score by Gender
Male customers rated GardaWorld's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GardaWorld.
Male
3/5
Female
2.3/5
GardaWorld Customer Service Score by Ethnicity
GardaWorld's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GardaWorld.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
GardaWorld Customer Service Score by Age
GardaWorld's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GardaWorld.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.9 | 51-55 | 1.9 |
GardaWorld Customer Service Score by Usage
GardaWorld's Customer Service score was rated the highest by customers who have used GardaWorld's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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GardaWorld Customer Service Score by Industry
GardaWorld's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Banking and Financial Services industry customers.
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GardaWorld as an Employer
3.6/5
GardaWorld has a 3.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
GardaWorld scored a -1 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of GardaWorld would recommend the brand to a friend. ENPS measures how likely GardaWorld employees would recommend working at GardaWorld to a friend.
Net Promoter Score
-1
NPS Score
| 45% | Promoters |
|---|---|
| 9% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 49% | Promoters |
|---|---|
| 16% | Passive |
| 35% | Detractors |
