-56
NPS
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Gate
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About Gate's Brand
Why the CC-Gate project time is now There is a great transformation taking place in education in Africa.
Brand at a Glance
66%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Gate NPS
Gate's Net Promoter Score (NPS) is a -56 with 11% Promoters, 22% Passives, and 67% Detractors. Net Promoter Score tracks whether Gate's customers would recommend using the product based on a scale of -100 to 100.
Gate Overall NPS
| 11% | Promoters |
|---|---|
| 22% | Passives |
| 67% | Detractors |
Gate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -50 | Sep 2021 | -50 |
Feb 2022 -66 | Feb 2022 | -66 |
Mar 2022 -75 | Mar 2022 | -75 |
Aug 2022 -80 | Aug 2022 | -80 |
Dec 2022 -66 | Dec 2022 | -66 |
Oct 2023 -71 | Oct 2023 | -71 |
Dec 2023 -50 | Dec 2023 | -50 |
Jun 2024 -55 | Jun 2024 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gate NPS by Gender
Gate's NPS was rated -33 by Male customers on Comparably.
Male
-33
Gate's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
N/A
Gate's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Gate NPS by Ethnicity
Gate's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Gate Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Gate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gate Customer Loyalty Score by Gender
Gate's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gate.
Male
55%
Yes
Female
N/A
Yes
Gate Customer Loyalty Score by Ethnicity
Gate's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gate.
82
out of 100
Caucasian
Gate Product Quality
2.4/5
Gate has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gate's overall Product Quality score rated by its users and customers.
Gate Product Information
Gate’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.gate.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Enterprise
SaaS
Quick Insights into Gate Product Quality
Gate's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Gate's Product Quality.
Ranked Gate Product Quality the Highest
Gate Product Quality Score by Gender
Gate's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gate.
Male
2.7/5
Female
N/A
Gate Product Quality Score by Ethnicity
Gate's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Gate Pricing
Gate ROI & Value For Money
2.6/5
Gate has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Gate ROI
Gate's ROI score was rated highest by Caucasian customers.
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Ranked Gate ROI the Highest
Gate ROI Score by Gender
Gate's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gate.
Male
2.7/5
Female
N/A
Gate ROI Score by Ethnicity
Gate's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Gate Customer Satisfaction (CSAT)
Gate Customer Satisfaction (CSAT) Score
44 / 100
Gate has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gate Customer Satisfaction
Gate's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Gate's Customer Satisfaction.
Ranked Gate Customer Satisfaction the Highest
Gate Customer Satisfaction Score by Gender
Gate's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gate.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Gate Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gate's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gate.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Gate Customer Service
2.6/5
Gate has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Gate's Customer Service
Address
00 N Riverside Plz, Ste 800, Chicago, IL 60606
Website
http://www.gate.com
Quick Insights into Gate Customer Service
Gate's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Gate's Customer Service score.
Ranked Gate Customer Service the Highest
Gate Customer Service Score by Gender
Gate's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gate.
Male
2.7/5
Female
N/A
Gate Customer Service Score by Ethnicity
Gate's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gate.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Gate as an Employer
4.7/5
Gate has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gate scored a -56 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Gate would recommend the brand to a friend. ENPS measures how likely Gate employees would recommend working at Gate to a friend.
Net Promoter Score
-56
NPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
