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NPS
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Gate Gourmet
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About Gate Gourmet's Brand
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Gate Gourmet NPS
Gate Gourmet's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Gate Gourmet's customers would recommend using the product based on a scale of -100 to 100.
Gate Gourmet Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Gate Gourmet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Feb 2023 -33 | Feb 2023 | -33 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -17 | Aug 2023 | -17 |
Sep 2023 -29 | Sep 2023 | -29 |
Feb 2024 0 | Feb 2024 | 0 |
Feb 2025 -10 | Feb 2025 | -10 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gate Gourmet Customer Reviews
Out of the 2 Gate Gourmet customer reviews 1 was positive and 1 was constructive. Gate Gourmet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Gate Gourmet Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Gate Gourmet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gate Gourmet Product Quality
3.6/5
Gate Gourmet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Gate Gourmet Product Information
Gate Gourmet’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.gategourmet.com
Gate Gourmet Pricing
Gate Gourmet ROI & Value For Money
3.6/5
Gate Gourmet has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Gate Gourmet Customer Satisfaction (CSAT)
Gate Gourmet Customer Satisfaction (CSAT) Score
40 / 100
Gate Gourmet has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gate Gourmet Customer Service
3.4/5
Gate Gourmet has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Gate Gourmet's Customer Service
Website
http://www.gategourmet.com
Gate Gourmet as an Employer
2.9/5
Gate Gourmet has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Gate Gourmet scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Gate Gourmet would recommend the brand to a friend. ENPS measures how likely Gate Gourmet employees would recommend working at Gate Gourmet to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 38% | Promoters |
|---|---|
| 4% | Passive |
| 58% | Detractors |
