50
NPS
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gategroup
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About gategroup's Brand
gategroup is an independent airline services company.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
gategroup NPS
gategroup's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether gategroup's customers would recommend using the product based on a scale of -100 to 100.
gategroup Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
gategroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
Jul 2023 33 | Jul 2023 | 33 |
Nov 2023 43 | Nov 2023 | 43 |
Dec 2023 50 | Dec 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
gategroup NPS by Gender
gategroup's NPS was rated 50 by Male customers on Comparably.
Male
50
gategroup's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
gategroup's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
gategroup Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of gategroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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gategroup Customer Loyalty Score by Gender
gategroup's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
gategroup Product Quality
3.6/5
gategroup has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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gategroup Product Information
gategroup’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
Quick Insights into gategroup Product Quality
gategroup's Product Quality score was rated highest by Male customers.
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Ranked gategroup Product Quality the Highest
gategroup Product Quality Score by Gender
gategroup's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
gategroup Pricing
gategroup ROI & Value For Money
3.5/5
gategroup has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into gategroup ROI
gategroup's ROI score was rated highest by Male customers.
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Ranked gategroup ROI the Highest
gategroup ROI Score by Gender
gategroup's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
gategroup Customer Satisfaction (CSAT)
gategroup Customer Satisfaction (CSAT) Score
66 / 100
gategroup has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
66%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
gategroup Customer Service
3.8/5
gategroup has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About gategroup's Customer Service
Address
Balz-Zimmermannstrasse 7, Zurich, KS 8058 Switzerland
Website
http://www.gategroup.com/home
Phone Number
41445337000
Quick Insights into gategroup Customer Service
gategroup's Customer Service score was rated highest by Male customers.
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Ranked gategroup Customer Service the Highest
gategroup Customer Service Score by Gender
gategroup's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
gategroup as an Employer
3.0/5
gategroup has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
gategroup scored a 50 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of gategroup would recommend the brand to a friend. ENPS measures how likely gategroup employees would recommend working at gategroup to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
