-100
NPS
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GateHouse Media
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About GateHouse Media's Brand
GateHouse Media is a newspaper publishing firm that provides local content and advertisements in the small and midsize markets in United States.
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
GateHouse Media NPS
GateHouse Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GateHouse Media's customers would recommend using the product based on a scale of -100 to 100.
GateHouse Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
GateHouse Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GateHouse Media NPS by Gender
GateHouse Media's NPS was rated -100 by Male customers on Comparably.
Male
-100
GateHouse Media's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
GateHouse Media's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GateHouse Media Customer Reviews
Out of the 2 GateHouse Media customer reviews 0 were positive and 2 were constructive. GateHouse Media customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
GateHouse Media Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of GateHouse Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GateHouse Media Customer Loyalty Score by Gender
GateHouse Media's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
GateHouse Media Product Quality
2.1/5
GateHouse Media has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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GateHouse Media Product Information
GateHouse Media’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- www.gatehousemedia.com
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Quick Insights into GateHouse Media Product Quality
GateHouse Media's Product Quality score was rated highest by Male customers.
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Ranked GateHouse Media Product Quality the Highest
GateHouse Media Product Quality Score by Gender
GateHouse Media's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GateHouse Media.
Male
1.5/5
Female
N/A
GateHouse Media Pricing
GateHouse Media ROI & Value For Money
2.1/5
GateHouse Media has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into GateHouse Media ROI
GateHouse Media's ROI score was rated highest by Male customers.
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Ranked GateHouse Media ROI the Highest
GateHouse Media ROI Score by Gender
GateHouse Media's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
GateHouse Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GateHouse Media Customer Satisfaction
GateHouse Media's Customer Satisfaction score was rated highest by Male customers.
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Ranked GateHouse Media Customer Satisfaction the Highest
GateHouse Media Customer Satisfaction Score by Gender
GateHouse Media's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GateHouse Media.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
GateHouse Media Customer Service
1.8/5
GateHouse Media has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About GateHouse Media's Customer Service
Address
Pittsford, NY
Website
www.gatehousemedia.com
Quick Insights into GateHouse Media Customer Service
GateHouse Media's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GateHouse Media's Customer Service score.
Ranked GateHouse Media Customer Service the Highest
GateHouse Media Customer Service Score by Gender
GateHouse Media's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GateHouse Media.
Male
1.5/5
Female
N/A
GateHouse Media as an Employer
2.2/5
GateHouse Media has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
GateHouse Media scored a -100 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of GateHouse Media would recommend the brand to a friend. ENPS measures how likely GateHouse Media employees would recommend working at GateHouse Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 4% | Promoters |
|---|---|
| 20% | Passive |
| 76% | Detractors |
