19
NPS
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Gavilon
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About Gavilon's Brand
Gavilon, LLC provides commodity management services through its supply chain network. It offers origination, storage and handling,
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Gavilon NPS
Gavilon's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Gavilon's customers would recommend using the product based on a scale of -100 to 100.
Gavilon Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Gavilon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
May 2022 40 | May 2022 | 40 |
Jun 2023 49 | Jun 2023 | 49 |
Jul 2023 29 | Jul 2023 | 29 |
Sep 2023 22 | Sep 2023 | 22 |
Apr 2024 30 | Apr 2024 | 30 |
Jul 2025 18 | Jul 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gavilon Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Gavilon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gavilon Product Quality
3.6/5
Gavilon has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Gavilon's overall Product Quality score rated by its users and customers.
Gavilon Product Information
Gavilon’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://gavilon.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Agriculture & Farming
Analytics
Productivity
Travel
Gavilon Pricing
Gavilon ROI & Value For Money
3.1/5
Gavilon has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Gavilon Customer Satisfaction (CSAT)
Gavilon Customer Satisfaction (CSAT) Score
72 / 100
Gavilon has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gavilon Customer Service
3.1/5
Gavilon has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Gavilon's Customer Service
Address
11 ConAgra Drive, Omaha, Eustis, NE
Website
http://gavilon.com
Phone Number
(402) 221-0213
Gavilon as an Employer
2.8/5
Gavilon has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Gavilon scored a 19 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Gavilon would recommend the brand to a friend. ENPS measures how likely Gavilon employees would recommend working at Gavilon to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 8% | Promoters |
|---|---|
| 25% | Passive |
| 67% | Detractors |
