40
NPS
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Brand Page
Gazprom
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About Gazprom's Brand
Operator of an energy exploration and production company. The Company is primarily engaged in the exploration and production, transportation and sales of gas within the Russian Federation and abroad. It also provides a wide range of services, including gas storage, production of crude oil and gas condensate, processing of oil, gas condensate and other hydrocarbons, and sales of refined products.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Gazprom NPS
Gazprom's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Gazprom's customers would recommend using the product based on a scale of -100 to 100.
Gazprom Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Gazprom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 33 | Sep 2022 | 33 |
Nov 2023 25 | Nov 2023 | 25 |
Apr 2024 40 | Apr 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gazprom Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Gazprom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gazprom Product Quality
3.5/5
Gazprom has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gazprom's overall Product Quality score rated by its users and customers.
Gazprom Product Information
Gazprom’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.gazprom.com
- Company Size
- 10,000+ Employees
Gazprom Pricing
Gazprom ROI & Value For Money
3.4/5
Gazprom has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Gazprom Customer Satisfaction (CSAT)
Gazprom Customer Satisfaction (CSAT) Score
75 / 100
Gazprom has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gazprom Customer Service
3.7/5
Gazprom has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Gazprom's Customer Service
Address
16, Nametkina Street, Moscow, 117997
Website
www.gazprom.com
Phone Number
7
