0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
GC America
Marketing or Exec? Claim Your Free Account
About GC America's Brand
GC America Inc. is a leading private manufacturer of professional consumable dental care products and the fastest growing dental company in the world.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
GC America NPS
GC America's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether GC America's customers would recommend using the product based on a scale of -100 to 100.
GC America Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
GC America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GC America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GC America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GC America Product Quality
2.7/5
GC America has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GC America's overall Product Quality score rated by its users and customers.
GC America Product Information
GC America’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.gcamerica.com/
- Company Size
- 201-500 Employees
Industry
Manufacturing
GC America Pricing
GC America ROI & Value For Money
2/5
GC America has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock GC America's overall ROI score rated by its users and customers.
GC America Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GC America Customer Service
1.5/5
GC America has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GC America's overall Customer Service score rated by its users and customers.
About GC America's Customer Service
Address
3737 W 127th Street, Alsip, IL 60803
Website
http://www.gcamerica.com/
Phone Number
708-597-0900
GC America's Social Links
GC America as an Employer
Consumer vs. Employees
GC America scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of GC America would recommend the brand to a friend. ENPS measures how likely GC America employees would recommend working at GC America to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
