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NPS
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GCB Bank
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About GCB Bank's Brand
Provider of commercial banking services. The company provides commercial and retail banking services and products to the Ghanaian traders, business people and farmers.
Brand at a Glance
90%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
GCB Bank NPS
GCB Bank's Net Promoter Score (NPS) is a 2 with 40% Promoters, 22% Passives, and 38% Detractors. Net Promoter Score tracks whether GCB Bank's customers would recommend using the product based on a scale of -100 to 100.
GCB Bank Overall NPS
| 40% | Promoters |
|---|---|
| 22% | Passives |
| 38% | Detractors |
GCB Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -11 | Mar 2024 | -11 |
Apr 2024 -11 | Apr 2024 | -11 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -10 | Sep 2024 | -10 |
Oct 2024 -10 | Oct 2024 | -10 |
Nov 2024 -13 | Nov 2024 | -13 |
Dec 2024 -4 | Dec 2024 | -4 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -7 | Feb 2025 | -7 |
Jul 2025 -4 | Jul 2025 | -4 |
Sep 2025 -1 | Sep 2025 | -1 |
Dec 2025 2 | Dec 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GCB Bank NPS by Gender
Male customers rated GCB Bank's NPS 33 points higher than Female customers.
Male
33
GCB Bank's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
0
GCB Bank's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
GCB Bank NPS by Ethnicity
GCB Bank's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 12 | African American/Black | 12 |
Other 34 | Other | 34 |
GCB Bank NPS by Age
GCB Bank's NPS was rated 33 points by customers ages 26-30 on Comparably.
GCB Bank NPS by Usage
GCB Bank's NPS was rated the highest by customers who have used GCB Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -60 | Over 10 Years | -60 |
GCB Bank Customer Reviews
Out of the 3 GCB Bank customer reviews 2 were positive and 1 was constructive. GCB Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
GCB Bank Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of GCB Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GCB Bank Customer Loyalty Score by Gender
GCB Bank's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GCB Bank.
Male
100%
Yes
Female
100%
Yes
GCB Bank Customer Loyalty Score by Ethnicity
GCB Bank's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GCB Bank.
100
out of 100
African American/Black
100
out of 100
Other
GCB Bank Customer Loyalty Score by Age
GCB Bank's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GCB Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
GCB Bank Customer Loyalty Score by Usage
GCB Bank's Customer Loyalty score was rated 100% by customers who have used GCB Bank's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GCB Bank Customer Loyalty Score by Industry
GCB Bank's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GCB Bank Product Quality
4.1/5
GCB Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock GCB Bank's overall Product Quality score rated by its users and customers.
GCB Bank Product Information
GCB Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GCB Bank's product the highest. Reviewers from the Accounting industry rated GCB Bank the lowest at 3.5.
- Website
- www.gcbbank.com.gh
- Company Size
- 1,001-5,000 Employees
Quick Insights into GCB Bank Product Quality
GCB Bank's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked GCB Bank's Product Quality.
Ranked GCB Bank Product Quality the Highest
Ranked GCB Bank Product Quality the Lowest
GCB Bank Product Quality Score by Gender
Female customers rated GCB Bank's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GCB Bank.
Male
4.5/5
Female
4.6/5
GCB Bank Product Quality Score by Ethnicity
GCB Bank's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GCB Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Other 4.6 | Other | 4.6 |
GCB Bank Product Quality Score by Age
GCB Bank's Product Quality score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GCB Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
GCB Bank Product Quality Score by Usage
GCB Bank's Product Quality score was rated the highest by customers who have used GCB Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GCB Bank Product Quality Score by Industry
GCB Bank's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
GCB Bank Pricing
GCB Bank ROI & Value For Money
3.5/5
GCB Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GCB Bank's overall ROI score rated by its users and customers.
GCB Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from GCB Bank.
Quick Insights into GCB Bank ROI
GCB Bank's ROI score was rated highest by Male customers, and rated lowest by customers from the Accounting industry.
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Ranked GCB Bank ROI the Highest
Ranked GCB Bank ROI the Lowest
GCB Bank ROI Score by Gender
Male customers rated GCB Bank's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GCB Bank.
Male
3.9/5
Female
3/5
GCB Bank ROI Score by Ethnicity
GCB Bank's ROI score was rated 3.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GCB Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.5 | Other | 3.5 |
GCB Bank ROI Score by Age
GCB Bank's ROI score was rated 3.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GCB Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
GCB Bank ROI Score by Usage
GCB Bank's ROI score was rated the highest by customers who have used GCB Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GCB Bank ROI Score by Industry
GCB Bank's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
GCB Bank Customer Satisfaction (CSAT)
GCB Bank Customer Satisfaction (CSAT) Score
100 / 100
GCB Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
52%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GCB Bank Customer Satisfaction
GCB Bank's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used GCB Bank's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked GCB Bank's Customer Satisfaction.
Ranked GCB Bank Customer Satisfaction the Highest
Ranked GCB Bank Customer Satisfaction the Lowest
GCB Bank Customer Satisfaction Score by Gender
GCB Bank's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GCB Bank.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
GCB Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
GCB Bank's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GCB Bank.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
GCB Bank's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GCB Bank.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
GCB Bank Customer Satisfaction Score by Age
GCB Bank's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GCB Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
GCB Bank Customer Satisfaction Score by Usage
GCB Bank's Customer Satisfaction score was rated 100 points by customers who have used GCB Bank's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GCB Bank Customer Satisfaction Score by Industry
GCB Bank's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "GCB Bank Customer Satisfaction Score by Industry",
"text": "GCB Bank's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "GCB Bank's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}GCB Bank Customer Service
3.5/5
GCB Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GCB Bank's overall Customer Service score rated by its users and customers.
About GCB Bank's Customer Service
Address
Thorpe Road, High Street, Accra, Estonia
Website
www.gcbbank.com.gh
Phone Number
7
Quick Insights into GCB Bank Customer Service
GCB Bank's Customer Service score was rated highest by customers who have used GCB Bank's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked GCB Bank's Customer Service score.
Ranked GCB Bank Customer Service the Highest
Ranked GCB Bank Customer Service the Lowest
GCB Bank Customer Service Score by Gender
GCB Bank's Customer Service score was rated 3.8 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GCB Bank.
Male
3.8/5
Female
3.8/5
GCB Bank Customer Service Score by Ethnicity
GCB Bank's Customer Service score was rated 3.8 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GCB Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Other 3.8 | Other | 3.8 |
GCB Bank Customer Service Score by Age
GCB Bank's Customer Service score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GCB Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
GCB Bank Customer Service Score by Usage
GCB Bank's Customer Service score was rated the highest by customers who have used GCB Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GCB Bank Customer Service Score by Industry
GCB Bank's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
GCB Bank as an Employer
Consumer vs. Employees
GCB Bank scored a 2 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of GCB Bank would recommend the brand to a friend. ENPS measures how likely GCB Bank employees would recommend working at GCB Bank to a friend.
Net Promoter Score
2
NPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
