-28
NPS
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GCG
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About GCG's Brand
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
GCG NPS
GCG's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether GCG's customers would recommend using the product based on a scale of -100 to 100.
GCG Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
GCG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -33 | Aug 2022 | -33 |
Feb 2023 -40 | Feb 2023 | -40 |
May 2023 -51 | May 2023 | -51 |
Jan 2024 -29 | Jan 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GCG Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of GCG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GCG Product Quality
3.4/5
GCG has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock GCG's overall Product Quality score rated by its users and customers.
GCG Product Information
GCG’s product quality score is a 3.4 out of 5 as rated by its users and customers.
GCG Pricing
GCG ROI & Value For Money
3.4/5
GCG has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock GCG's overall ROI score rated by its users and customers.
GCG Customer Satisfaction (CSAT)
GCG Customer Satisfaction (CSAT) Score
60 / 100
GCG has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GCG Customer Service
3.5/5
GCG has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GCG's overall Customer Service score rated by its users and customers.
GCG as an Employer
3.6/5
GCG has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
GCG scored a -28 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of GCG would recommend the brand to a friend. ENPS measures how likely GCG employees would recommend working at GCG to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
