21
NPS
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GE Aviation
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About GE Aviation's Brand
GE Aviation, a subsidiary of General Electric, is a provider of jet and turboprop engines, components, and integrated systems.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
GE Aviation CMO
Laurent Rouaud
Laurent Rouaud serves as the Chief Marketing Officer of GE Aviation. Laurent started at GE Aviation in May of 2010. Laurent currently resides in the Cincinnati, Ohio Area.
GE Aviation NPS
GE Aviation's Net Promoter Score (NPS) is a 21 with 51% Promoters, 19% Passives, and 30% Detractors. Net Promoter Score tracks whether GE Aviation's customers would recommend using the product based on a scale of -100 to 100.
GE Aviation Overall NPS
| 51% | Promoters |
|---|---|
| 19% | Passives |
| 30% | Detractors |
GE Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 15 | May 2024 | 15 |
Jun 2024 14 | Jun 2024 | 14 |
Jul 2024 14 | Jul 2024 | 14 |
Oct 2024 16 | Oct 2024 | 16 |
Dec 2024 16 | Dec 2024 | 16 |
Feb 2025 18 | Feb 2025 | 18 |
Mar 2025 20 | Mar 2025 | 20 |
May 2025 19 | May 2025 | 19 |
Jun 2025 21 | Jun 2025 | 21 |
Jul 2025 20 | Jul 2025 | 20 |
Oct 2025 22 | Oct 2025 | 22 |
Jan 2026 22 | Jan 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GE Aviation NPS by Gender
Male customers rated GE Aviation's NPS 24 points higher than Female customers.
Male
38
GE Aviation's NPS was rated 38 by Male customers on Comparably.
69%
Promoters
0%
Passives
31%
Detractors
Female
14
GE Aviation's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
GE Aviation NPS by Ethnicity
GE Aviation's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
GE Aviation NPS by Age
GE Aviation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
GE Aviation NPS by Usage
GE Aviation's NPS was rated the highest by customers who have used GE Aviation's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
GE Aviation Customer Reviews
Out of the 2 GE Aviation customer reviews 2 were positive and 0 were constructive. GE Aviation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
GE Aviation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of GE Aviation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GE Aviation Customer Loyalty Score by Gender
Male customers rated GE Aviation's Customer Loyalty score 9% higher than Female customers.
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Male
79%
Yes
Female
70%
Yes
GE Aviation Customer Loyalty Score by Ethnicity
GE Aviation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GE Aviation.
74
out of 100
Caucasian
70
out of 100
Hispanic or Latino
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
GE Aviation Customer Loyalty Score by Age
GE Aviation's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 85% | 26-30 | 85% |
36-40 82% | 36-40 | 82% |
41-45 70% | 41-45 | 70% |
51-55 100% | 51-55 | 100% |
GE Aviation Customer Loyalty Score by Usage
GE Aviation's Customer Loyalty score was rated the highest by customers who have used GE Aviation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GE Aviation Customer Loyalty Score by Industry
GE Aviation's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GE Aviation Product Quality
3.7/5
GE Aviation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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GE Aviation Product Information
GE Aviation’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated GE Aviation's product the highest. Reviewers from the Tech industry rated GE Aviation the lowest at 3.5.
- Website
- http://www.geaviation.com
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Travel
Manufacturing
Quick Insights into GE Aviation Product Quality
GE Aviation's Product Quality score was rated highest by customers who have used GE Aviation's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked GE Aviation Product Quality the Highest
Ranked GE Aviation Product Quality the Lowest
GE Aviation Product Quality Score by Gender
Male customers rated GE Aviation's Product Quality score 0.9 stars higher than Female customers.
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Male
3.9/5
Female
3/5
GE Aviation Product Quality Score by Ethnicity
GE Aviation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GE Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
GE Aviation Product Quality Score by Age
GE Aviation's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GE Aviation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.1 | 41-45 | 4.1 |
51-55 3.8 | 51-55 | 3.8 |
GE Aviation Product Quality Score by Usage
GE Aviation's Product Quality score was rated the highest by customers who have used GE Aviation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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GE Aviation Product Quality Score by Industry
GE Aviation's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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GE Aviation Pricing
GE Aviation ROI & Value For Money
4/5
GE Aviation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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GE Aviation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from GE Aviation.
Quick Insights into GE Aviation ROI
GE Aviation's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
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Ranked GE Aviation ROI the Highest
Ranked GE Aviation ROI the Lowest
GE Aviation ROI Score by Gender
Female customers rated GE Aviation's ROI score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
GE Aviation ROI Score by Ethnicity
GE Aviation's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GE Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
GE Aviation ROI Score by Age
GE Aviation's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GE Aviation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
36-40 3 | 36-40 | 3 |
41-45 4.6 | 41-45 | 4.6 |
51-55 3.3 | 51-55 | 3.3 |
GE Aviation ROI Score by Usage
GE Aviation's ROI score was rated the highest by customers who have used GE Aviation's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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GE Aviation ROI Score by Industry
GE Aviation's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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GE Aviation Customer Satisfaction (CSAT)
GE Aviation Customer Satisfaction (CSAT) Score
71 / 100
GE Aviation has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
34%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GE Aviation Customer Satisfaction
GE Aviation's Customer Satisfaction score was rated highest by customers who have used GE Aviation's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked GE Aviation Customer Satisfaction the Highest
Ranked GE Aviation Customer Satisfaction the Lowest
GE Aviation Customer Satisfaction Score by Gender
Female customers rated GE Aviation's Customer Satisfaction score 8 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
GE Aviation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GE Aviation's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
GE Aviation's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
GE Aviation's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
GE Aviation's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GE Aviation.
100 / 100
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
GE Aviation Customer Satisfaction Score by Age
GE Aviation's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GE Aviation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 51-55 | 66% |
GE Aviation Customer Satisfaction Score by Usage
GE Aviation's Customer Satisfaction score was rated the highest by customers who have used GE Aviation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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GE Aviation Customer Satisfaction Score by Industry
GE Aviation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}GE Aviation Customer Service
4.1/5
GE Aviation has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock GE Aviation's overall Customer Service score rated by its users and customers.
About GE Aviation's Customer Service
Address
Cincinnati, OH 45215
Website
http://www.geaviation.com
Phone Number
8156375386
Quick Insights into GE Aviation Customer Service
GE Aviation's Customer Service score was rated highest by customers who have used GE Aviation's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked GE Aviation's Customer Service score.
Ranked GE Aviation Customer Service the Highest
Ranked GE Aviation Customer Service the Lowest
GE Aviation Customer Service Score by Gender
Male customers rated GE Aviation's Customer Service score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
GE Aviation Customer Service Score by Ethnicity
GE Aviation's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GE Aviation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
GE Aviation Customer Service Score by Age
GE Aviation's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GE Aviation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.6 | 41-45 | 4.6 |
51-55 4.1 | 51-55 | 4.1 |
GE Aviation Customer Service Score by Usage
GE Aviation's Customer Service score was rated the highest by customers who have used GE Aviation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GE Aviation Customer Service Score by Industry
GE Aviation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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GE Aviation as an Employer
3.8/5
GE Aviation has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
GE Aviation scored a 21 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Aviation would recommend the brand to a friend. ENPS measures how likely GE Aviation employees would recommend working at GE Aviation to a friend.
Net Promoter Score
21
NPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
