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NPS
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GE Renewable Energy
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About GE Renewable Energy's Brand
There has never been a more exciting time to work in renewable energy. Nor a more vital one. GE Renewable Energy’s advanced technology harnesses the earth’s most abundant natural resources delivering green energy to people in the world’s biggest economies and most remote communities.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
GE Renewable Energy NPS
GE Renewable Energy's Net Promoter Score (NPS) is a 0 with 35% Promoters, 30% Passives, and 35% Detractors. Net Promoter Score tracks whether GE Renewable Energy's customers would recommend using the product based on a scale of -100 to 100.
GE Renewable Energy Overall NPS
| 35% | Promoters |
|---|---|
| 30% | Passives |
| 35% | Detractors |
GE Renewable Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -20 | Sep 2021 | -20 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 13 | Mar 2022 | 13 |
May 2022 25 | May 2022 | 25 |
Aug 2022 30 | Aug 2022 | 30 |
Sep 2022 27 | Sep 2022 | 27 |
Nov 2022 16 | Nov 2022 | 16 |
Feb 2023 23 | Feb 2023 | 23 |
Mar 2023 20 | Mar 2023 | 20 |
Oct 2023 14 | Oct 2023 | 14 |
Jan 2024 6 | Jan 2024 | 6 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GE Renewable Energy Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of GE Renewable Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GE Renewable Energy Product Quality
3.8/5
GE Renewable Energy has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock GE Renewable Energy's overall Product Quality score rated by its users and customers.
GE Renewable Energy Product Information
GE Renewable Energy’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Renewables and Environment
GE Renewable Energy Pricing
GE Renewable Energy ROI & Value For Money
3.1/5
GE Renewable Energy has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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GE Renewable Energy Customer Satisfaction (CSAT)
GE Renewable Energy Customer Satisfaction (CSAT) Score
100 / 100
GE Renewable Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GE Renewable Energy Customer Service
3.4/5
GE Renewable Energy has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock GE Renewable Energy's overall Customer Service score rated by its users and customers.
About GE Renewable Energy's Customer Service
Address
Pont de Sèvres, France
Website
https://www.ge.com/renewableenergy/
GE Renewable Energy's Social Links
GE Renewable Energy as an Employer
4.1/5
GE Renewable Energy has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
GE Renewable Energy scored a 0 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Renewable Energy would recommend the brand to a friend. ENPS measures how likely GE Renewable Energy employees would recommend working at GE Renewable Energy to a friend.
Net Promoter Score
0
NPS Score
| 35% | Promoters |
|---|---|
| 30% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 35% | Promoters |
|---|---|
| 35% | Passive |
| 30% | Detractors |
