-76
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gehan Homes
Marketing or Exec? Claim Your Free Account
About Gehan Homes' Brand
Gehan Homes is a privately held homebuilder helping homebuyers achieve the dream of home ownership.
Brand at a Glance
39%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Gehan Homes NPS
Gehan Homes's Net Promoter Score (NPS) is a -76 with 12% Promoters, 0% Passives, and 88% Detractors. Net Promoter Score tracks whether Gehan Homes's customers would recommend using the product based on a scale of -100 to 100.
Gehan Homes Overall NPS
| 12% | Promoters |
|---|---|
| 0% | Passives |
| 88% | Detractors |
Gehan Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Dec 2022 -60 | Dec 2022 | -60 |
Feb 2023 -67 | Feb 2023 | -67 |
Mar 2023 -71 | Mar 2023 | -71 |
Feb 2024 -75 | Feb 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gehan Homes NPS by Gender
Gehan Homes's NPS was rated -100 by Male customers on Comparably.
Male
-100
Gehan Homes's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Gehan Homes's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Gehan Homes NPS by Usage
Gehan Homes's NPS was rated -100 points by customers who have used Gehan Homes's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Gehan Homes Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of Gehan Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gehan Homes Customer Loyalty Score by Gender
Gehan Homes's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gehan Homes.
Male
10%
Yes
Female
N/A
Yes
Gehan Homes Customer Loyalty Score by Usage
Gehan Homes's Customer Loyalty score was rated 10% by customers who have used Gehan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gehan Homes Product Quality
2.1/5
Gehan Homes has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Gehan Homes' overall Product Quality score rated by its users and customers.
Gehan Homes Product Information
Gehan Homes’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.gehanhomes.com/
- Company Size
- 201-500 Employees
Industry
Construction
Quick Insights into Gehan Homes Product Quality
Gehan Homes's Product Quality score was rated highest by customers who have used Gehan Homes's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gehan Homes' Product Quality.
Ranked Gehan Homes Product Quality the Highest
Gehan Homes Product Quality Score by Gender
Gehan Homes's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gehan Homes.
Male
1.5/5
Female
N/A
Gehan Homes Product Quality Score by Usage
Gehan Homes's Product Quality score was rated 1.5 stars by customers who have used Gehan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Gehan Homes Pricing
Gehan Homes ROI & Value For Money
2.4/5
Gehan Homes has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gehan Homes' overall ROI score rated by its users and customers.
Quick Insights into Gehan Homes ROI
Gehan Homes's ROI score was rated highest by customers who have used Gehan Homes's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gehan Homes' ROI score.
Ranked Gehan Homes ROI the Highest
Gehan Homes ROI Score by Gender
Gehan Homes's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gehan Homes.
Male
1.5/5
Female
N/A
Gehan Homes ROI Score by Usage
Gehan Homes's ROI score was rated 1.7 stars by customers who have used Gehan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Gehan Homes Customer Satisfaction (CSAT)
Gehan Homes Customer Satisfaction (CSAT) Score
17 / 100
Gehan Homes has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gehan Homes Customer Satisfaction
Gehan Homes's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Gehan Homes' Customer Satisfaction.
Ranked Gehan Homes Customer Satisfaction the Highest
Gehan Homes Customer Satisfaction Score by Gender
Gehan Homes's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gehan Homes.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Gehan Homes Customer Service
2.3/5
Gehan Homes has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Gehan Homes' overall Customer Service score rated by its users and customers.
About Gehan Homes's Customer Service
Address
15725 North Dallas Parkway Suite 300, Addison, TX 75001
Website
http://www.gehanhomes.com/
Phone Number
972-383-4300
Quick Insights into Gehan Homes Customer Service
Gehan Homes's Customer Service score was rated highest by customers who have used Gehan Homes's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gehan Homes' Customer Service score.
Ranked Gehan Homes Customer Service the Highest
Gehan Homes Customer Service Score by Gender
Gehan Homes's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gehan Homes.
Male
1.5/5
Female
N/A
Gehan Homes Customer Service Score by Usage
Gehan Homes's Customer Service score was rated 1.5 stars by customers who have used Gehan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Gehan Homes as an Employer
Consumer vs. Employees
Gehan Homes scored a -76 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Gehan Homes would recommend the brand to a friend. ENPS measures how likely Gehan Homes employees would recommend working at Gehan Homes to a friend.
Net Promoter Score
-76
NPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
