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NPS
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Geisinger Health System
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About Geisinger Health System's Brand
Geisinger Health System provides health care systems and services.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Geisinger Health System CMO
Don Stanziano
Don Stanziano serves as the Chief Marketing Officer for Geisinger. Don started at Geisinger in January of 2018. Don is based in the Scranton, Pennsylvania Area.
Geisinger Health System NPS
Geisinger Health System's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether Geisinger Health System's customers would recommend using the product based on a scale of -100 to 100.
Geisinger Health System Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
Geisinger Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 5 | Jun 2024 | 5 |
Jul 2024 2 | Jul 2024 | 2 |
Aug 2024 4 | Aug 2024 | 4 |
Dec 2024 4 | Dec 2024 | 4 |
Feb 2025 6 | Feb 2025 | 6 |
Mar 2025 7 | Mar 2025 | 7 |
Jun 2025 5 | Jun 2025 | 5 |
Jul 2025 6 | Jul 2025 | 6 |
Aug 2025 6 | Aug 2025 | 6 |
Sep 2025 5 | Sep 2025 | 5 |
Oct 2025 5 | Oct 2025 | 5 |
Dec 2025 2 | Dec 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Geisinger Health System NPS by Gender
Male customers rated Geisinger Health System's NPS 26 points higher than Female customers.
Male
0
Geisinger Health System's NPS was rated by Male customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Female
-26
Geisinger Health System's NPS was rated -26 by Female customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Geisinger Health System NPS by Ethnicity
Geisinger Health System's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
African American/Black 0 | African American/Black | 0 |
Geisinger Health System NPS by Age
Geisinger Health System's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Geisinger Health System NPS by Usage
Geisinger Health System's NPS was rated the highest by customers who have used Geisinger Health System's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 60 | 2 to 5 Years | 60 |
Over 10 Years -23 | Over 10 Years | -23 |
Geisinger Health System Customer Reviews
Out of the 5 Geisinger Health System customer reviews 3 were positive and 2 were constructive. Geisinger Health System customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Geisinger Health System Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Geisinger Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Geisinger Health System Customer Loyalty Score by Gender
Female customers rated Geisinger Health System's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Geisinger Health System.
Male
84%
Yes
Female
89%
Yes
Geisinger Health System Customer Loyalty Score by Ethnicity
Geisinger Health System's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Geisinger Health System.
87
out of 100
Caucasian
78
out of 100
African American/Black
Geisinger Health System Customer Loyalty Score by Age
Geisinger Health System's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Geisinger Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 100% | 31-35 | 100% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Geisinger Health System Customer Loyalty Score by Usage
Geisinger Health System's Customer Loyalty score was rated the highest by customers who have used Geisinger Health System's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Geisinger Health System Customer Loyalty Score by Industry
Geisinger Health System's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Geisinger Health System Product Quality
3.2/5
Geisinger Health System has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Geisinger Health System Product Information
Geisinger Health System’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Geisinger Health System's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Geisinger Health System the lowest at 2.3.
- Website
- http://www.geisinger.org/
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Geisinger Health System Product Quality
Geisinger Health System's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Geisinger Health System's Product Quality.
Ranked Geisinger Health System Product Quality the Highest
Ranked Geisinger Health System Product Quality the Lowest
Geisinger Health System Product Quality Score by Gender
Female customers rated Geisinger Health System's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Geisinger Health System.
Male
3/5
Female
3.3/5
Geisinger Health System Product Quality Score by Ethnicity
Geisinger Health System's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Geisinger Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.2 | African American/Black | 3.2 |
Geisinger Health System Product Quality Score by Age
Geisinger Health System's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Geisinger Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
31-35 5 | 31-35 | 5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2 | 61-65 | 2 |
66+ 3.5 | 66+ | 3.5 |
Geisinger Health System Product Quality Score by Usage
Geisinger Health System's Product Quality score was rated the highest by customers who have used Geisinger Health System's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Geisinger Health System Product Quality Score by Industry
Geisinger Health System's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Geisinger Health System Pricing
Geisinger Health System ROI & Value For Money
3.1/5
Geisinger Health System has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Geisinger Health System's overall ROI score rated by its users and customers.
Geisinger Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Geisinger Health System.
Quick Insights into Geisinger Health System ROI
Geisinger Health System's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Geisinger Health System ROI the Highest
Ranked Geisinger Health System ROI the Lowest
Geisinger Health System ROI Score by Gender
Female customers rated Geisinger Health System's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Geisinger Health System.
Male
2.9/5
Female
3.2/5
Geisinger Health System ROI Score by Ethnicity
Geisinger Health System's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Geisinger Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Geisinger Health System ROI Score by Age
Geisinger Health System's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Geisinger Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 4.5 | 31-35 | 4.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.1 | 66+ | 2.1 |
Geisinger Health System ROI Score by Usage
Geisinger Health System's ROI score was rated the highest by customers who have used Geisinger Health System's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Geisinger Health System ROI Score by Industry
Geisinger Health System's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Geisinger Health System Customer Satisfaction (CSAT)
Geisinger Health System Customer Satisfaction (CSAT) Score
51 / 100
Geisinger Health System has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
18%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
13%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Geisinger Health System Customer Satisfaction
Geisinger Health System's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Geisinger Health System's Customer Satisfaction.
Ranked Geisinger Health System Customer Satisfaction the Highest
Ranked Geisinger Health System Customer Satisfaction the Lowest
Geisinger Health System Customer Satisfaction Score by Gender
Male customers rated Geisinger Health System's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Geisinger Health System.
55 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 18% |
51 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 13% | |
Very Dissatisfied | 11% |
Geisinger Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Geisinger Health System's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Geisinger Health System.
58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
14%
CSAT according to African American/Black
Geisinger Health System's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Geisinger Health System.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
Geisinger Health System Customer Satisfaction Score by Age
Geisinger Health System's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Geisinger Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 34% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 34% | |||||||||||||||
| 66+ | 34% |
Geisinger Health System Customer Satisfaction Score by Usage
Geisinger Health System's Customer Satisfaction score was rated the highest by customers who have used Geisinger Health System's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Geisinger Health System Customer Satisfaction Score by Industry
Geisinger Health System's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Geisinger Health System Customer Service
3/5
Geisinger Health System has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Geisinger Health System's overall Customer Service score rated by its users and customers.
About Geisinger Health System's Customer Service
Address
100 N Academy Ave, Danville, PA 17822
Website
http://www.geisinger.org/
Phone Number
(800) 275-6401
Quick Insights into Geisinger Health System Customer Service
Geisinger Health System's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Geisinger Health System's Customer Service score.
Ranked Geisinger Health System Customer Service the Highest
Ranked Geisinger Health System Customer Service the Lowest
Geisinger Health System Customer Service Score by Gender
Female customers rated Geisinger Health System's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Geisinger Health System.
Male
2.8/5
Female
2.9/5
Geisinger Health System Customer Service Score by Ethnicity
Geisinger Health System's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Geisinger Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2.7 | African American/Black | 2.7 |
Geisinger Health System Customer Service Score by Age
Geisinger Health System's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Geisinger Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 4.5 | 31-35 | 4.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Geisinger Health System Customer Service Score by Usage
Geisinger Health System's Customer Service score was rated the highest by customers who have used Geisinger Health System's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Geisinger Health System Customer Service Score by Industry
Geisinger Health System's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Geisinger Health System as an Employer
2.6/5
Geisinger Health System has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Geisinger Health System scored a 4 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Geisinger Health System would recommend the brand to a friend. ENPS measures how likely Geisinger Health System employees would recommend working at Geisinger Health System to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 27% | Promoters |
|---|---|
| 22% | Passive |
| 51% | Detractors |
