-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gen II Fund Services
Marketing or Exec? Claim Your Free Account
About Gen II Fund Services' Brand
Brand at a Glance
49%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Gen II Fund Services NPS
Gen II Fund Services's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Gen II Fund Services's customers would recommend using the product based on a scale of -100 to 100.
Gen II Fund Services Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Gen II Fund Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2021 0 | May 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Jul 2021 0 | Jul 2021 | 0 |
Nov 2021 -20 | Nov 2021 | -20 |
Apr 2022 0 | Apr 2022 | 0 |
Oct 2022 15 | Oct 2022 | 15 |
Jun 2023 0 | Jun 2023 | 0 |
Apr 2025 11 | Apr 2025 | 11 |
Oct 2025 0 | Oct 2025 | 0 |
Dec 2025 -9 | Dec 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gen II Fund Services Customer Reviews
Out of the 2 Gen II Fund Services customer reviews 2 were positive and 0 were constructive. Gen II Fund Services customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Gen II Fund Services Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Gen II Fund Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gen II Fund Services Product Quality
2.7/5
Gen II Fund Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Gen II Fund Services' overall Product Quality score rated by its users and customers.
Gen II Fund Services Product Information
Gen II Fund Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.gen2fund.com/
Gen II Fund Services Pricing
Gen II Fund Services ROI & Value For Money
2.9/5
Gen II Fund Services has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Gen II Fund Services' overall ROI score rated by its users and customers.
Gen II Fund Services Customer Satisfaction (CSAT)
Gen II Fund Services Customer Satisfaction (CSAT) Score
34 / 100
Gen II Fund Services has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gen II Fund Services Customer Service
3.2/5
Gen II Fund Services has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gen II Fund Services' overall Customer Service score rated by its users and customers.
About Gen II Fund Services's Customer Service
Website
https://www.gen2fund.com/
Gen II Fund Services as an Employer
Consumer vs. Employees
Gen II Fund Services scored a -10 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Gen II Fund Services would recommend the brand to a friend. ENPS measures how likely Gen II Fund Services employees would recommend working at Gen II Fund Services to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
