0
NPS
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General Atomics Aeronautical Systems
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About General Atomics Aeronautical Systems' Brand
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
General Atomics Aeronautical Systems NPS
General Atomics Aeronautical Systems's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether General Atomics Aeronautical Systems's customers would recommend using the product based on a scale of -100 to 100.
General Atomics Aeronautical Systems Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
General Atomics Aeronautical Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -15 | Apr 2022 | -15 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -10 | Mar 2023 | -10 |
Apr 2023 -25 | Apr 2023 | -25 |
Dec 2023 -16 | Dec 2023 | -16 |
Jan 2024 -15 | Jan 2024 | -15 |
Jun 2024 -6 | Jun 2024 | -6 |
Aug 2024 -1 | Aug 2024 | -1 |
Oct 2024 -6 | Oct 2024 | -6 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
General Atomics Aeronautical Systems NPS by Gender
General Atomics Aeronautical Systems's NPS was rated 0 by Male customers on Comparably.
Male
0
General Atomics Aeronautical Systems's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
General Atomics Aeronautical Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
General Atomics Aeronautical Systems NPS by Ethnicity
General Atomics Aeronautical Systems's NPS was rated 0 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
General Atomics Aeronautical Systems NPS by Age
General Atomics Aeronautical Systems's NPS was rated 67 points by customers ages 46-50 on Comparably.
General Atomics Aeronautical Systems Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of General Atomics Aeronautical Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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General Atomics Aeronautical Systems Customer Loyalty Score by Gender
General Atomics Aeronautical Systems's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
General Atomics Aeronautical Systems Customer Loyalty Score by Ethnicity
General Atomics Aeronautical Systems's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
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70
out of 100
African American/Black
General Atomics Aeronautical Systems Customer Loyalty Score by Age
General Atomics Aeronautical Systems's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of General Atomics Aeronautical Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
General Atomics Aeronautical Systems Customer Loyalty Score by Industry
General Atomics Aeronautical Systems's Customer Loyalty score was rated 40% by Aerospace and Aviation industry customers.
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General Atomics Aeronautical Systems Product Quality
3.4/5
General Atomics Aeronautical Systems has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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General Atomics Aeronautical Systems Product Information
General Atomics Aeronautical Systems’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated General Atomics Aeronautical Systems's product the highest.
- Website
- http://www.ga-asi.com
- Company Size
- 5,001-10,000 Employees
Industry
Government & Legal
Hardware and Devices
Quick Insights into General Atomics Aeronautical Systems Product Quality
General Atomics Aeronautical Systems's Product Quality score was rated highest by customers ages 46-50.
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Ranked General Atomics Aeronautical Systems Product Quality the Highest
General Atomics Aeronautical Systems Product Quality Score by Gender
General Atomics Aeronautical Systems's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
General Atomics Aeronautical Systems Product Quality Score by Ethnicity
General Atomics Aeronautical Systems's Product Quality score was rated 3.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of General Atomics Aeronautical Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
General Atomics Aeronautical Systems Product Quality Score by Age
General Atomics Aeronautical Systems's Product Quality score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of General Atomics Aeronautical Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
General Atomics Aeronautical Systems Product Quality Score by Industry
General Atomics Aeronautical Systems's Product Quality score was rated 2.1 stars by Aerospace and Aviation industry customers.
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General Atomics Aeronautical Systems Pricing
General Atomics Aeronautical Systems ROI & Value For Money
3.4/5
General Atomics Aeronautical Systems has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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General Atomics Aeronautical Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into General Atomics Aeronautical Systems ROI
General Atomics Aeronautical Systems's ROI score was rated highest by customers ages 46-50.
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Ranked General Atomics Aeronautical Systems ROI the Highest
General Atomics Aeronautical Systems ROI Score by Gender
General Atomics Aeronautical Systems's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of General Atomics Aeronautical Systems.
Male
3.6/5
Female
N/A
General Atomics Aeronautical Systems ROI Score by Ethnicity
General Atomics Aeronautical Systems's ROI score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of General Atomics Aeronautical Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
General Atomics Aeronautical Systems ROI Score by Age
General Atomics Aeronautical Systems's ROI score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of General Atomics Aeronautical Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
General Atomics Aeronautical Systems ROI Score by Industry
General Atomics Aeronautical Systems's ROI score was rated 2.6 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
General Atomics Aeronautical Systems Customer Satisfaction (CSAT)
General Atomics Aeronautical Systems Customer Satisfaction (CSAT) Score
60 / 100
General Atomics Aeronautical Systems has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
27%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into General Atomics Aeronautical Systems Customer Satisfaction
General Atomics Aeronautical Systems's Customer Satisfaction score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked General Atomics Aeronautical Systems' Customer Satisfaction.
Ranked General Atomics Aeronautical Systems Customer Satisfaction the Highest
General Atomics Aeronautical Systems Customer Satisfaction Score by Gender
General Atomics Aeronautical Systems's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
General Atomics Aeronautical Systems Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
General Atomics Aeronautical Systems' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of General Atomics Aeronautical Systems.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
General Atomics Aeronautical Systems Customer Satisfaction Score by Age
General Atomics Aeronautical Systems's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of General Atomics Aeronautical Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
General Atomics Aeronautical Systems Customer Satisfaction Score by Industry
General Atomics Aeronautical Systems's Customer Satisfaction score was rated 33 points by Aerospace and Aviation industry customers.
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"title": "General Atomics Aeronautical Systems Customer Satisfaction Score by Industry",
"text": "General Atomics Aeronautical Systems's Customer Satisfaction score was rated 33 points by Aerospace and Aviation industry customers.",
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "General Atomics Aeronautical Systems's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
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}General Atomics Aeronautical Systems Customer Service
3.3/5
General Atomics Aeronautical Systems has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About General Atomics Aeronautical Systems's Customer Service
Website
http://www.ga-asi.com
Quick Insights into General Atomics Aeronautical Systems Customer Service
General Atomics Aeronautical Systems's Customer Service score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked General Atomics Aeronautical Systems' Customer Service score.
Ranked General Atomics Aeronautical Systems Customer Service the Highest
General Atomics Aeronautical Systems Customer Service Score by Gender
General Atomics Aeronautical Systems's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
General Atomics Aeronautical Systems Customer Service Score by Ethnicity
General Atomics Aeronautical Systems's Customer Service score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of General Atomics Aeronautical Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
General Atomics Aeronautical Systems Customer Service Score by Age
General Atomics Aeronautical Systems's Customer Service score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of General Atomics Aeronautical Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
General Atomics Aeronautical Systems Customer Service Score by Industry
General Atomics Aeronautical Systems's Customer Service score was rated 2.6 stars by Aerospace and Aviation industry customers.
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General Atomics Aeronautical Systems as an Employer
2.5/5
General Atomics Aeronautical Systems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of General Atomics Aeronautical Systems
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
General Atomics Aeronautical Systems scored a 0 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of General Atomics Aeronautical Systems would recommend the brand to a friend. ENPS measures how likely General Atomics Aeronautical Systems employees would recommend working at General Atomics Aeronautical Systems to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
