0
NPS
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Brand Page
General Datatech
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About General Datatech's Brand
Cisco Gold VAR
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
General Datatech NPS
General Datatech's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether General Datatech's customers would recommend using the product based on a scale of -100 to 100.
General Datatech Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
General Datatech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
General Datatech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of General Datatech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
General Datatech Product Quality
4.5/5
General Datatech has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock General Datatech's overall Product Quality score rated by its users and customers.
General Datatech Product Information
General Datatech’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.gdt.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Virtual Reality
General Datatech Pricing
General Datatech ROI & Value For Money
4.5/5
General Datatech has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock General Datatech's overall ROI score rated by its users and customers.
General Datatech Customer Satisfaction (CSAT)
General Datatech Customer Satisfaction (CSAT) Score
100 / 100
General Datatech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
General Datatech Customer Service
4.5/5
General Datatech has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock General Datatech's overall Customer Service score rated by its users and customers.
About General Datatech's Customer Service
Address
Dallas, TX
Website
http://www.gdt.com
Phone Number
214-857-6100
General Datatech as an Employer
2.2/5
General Datatech has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
General Datatech scored a 0 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of General Datatech would recommend the brand to a friend. ENPS measures how likely General Datatech employees would recommend working at General Datatech to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
