0
NPS
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Brand Page
Generation Tux
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About Generation Tux's Brand
Rent the highest quality tuxedos and suits online without ever visiting a store.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Generation Tux NPS
Generation Tux's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Generation Tux's customers would recommend using the product based on a scale of -100 to 100.
Generation Tux Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Generation Tux NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Generation Tux Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Generation Tux users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Generation Tux Product Quality
4/5
Generation Tux has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Generation Tux's overall Product Quality score rated by its users and customers.
Generation Tux Product Information
Generation Tux’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Generation Tux Pricing
Generation Tux ROI & Value For Money
4/5
Generation Tux has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Generation Tux's overall ROI score rated by its users and customers.
Generation Tux Customer Satisfaction (CSAT)
Generation Tux Customer Satisfaction (CSAT) Score
100 / 100
Generation Tux has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Generation Tux Customer Service
4/5
Generation Tux has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Generation Tux's overall Customer Service score rated by its users and customers.
About Generation Tux's Customer Service
Address
2001 Broadway, 2nd Floor, Oakland, CA
Website
https://www.generationtux.com/
Phone Number
(844) 726-4889
Consumer vs. Employees
Generation Tux scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Generation Tux would recommend the brand to a friend. ENPS measures how likely Generation Tux employees would recommend working at Generation Tux to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
