-55
NPS
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Genesis
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About Genesis' Brand
Genesis provides civil engineering, landscape architecture, planning, GIS, CEI, and urban design services
Brand at a Glance
58%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
2/5
Customer Service
Genesis NPS
Genesis's Net Promoter Score (NPS) is a -55 with 18% Promoters, 9% Passives, and 73% Detractors. Net Promoter Score tracks whether Genesis's customers would recommend using the product based on a scale of -100 to 100.
Genesis Overall NPS
| 18% | Promoters |
|---|---|
| 9% | Passives |
| 73% | Detractors |
Genesis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 -33 | Jun 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
Aug 2023 -67 | Aug 2023 | -67 |
Nov 2023 -71 | Nov 2023 | -71 |
Dec 2023 -63 | Dec 2023 | -63 |
Mar 2024 -66 | Mar 2024 | -66 |
Apr 2024 -50 | Apr 2024 | -50 |
Aug 2024 -54 | Aug 2024 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genesis NPS by Usage
Genesis's NPS was rated -100 points by customers who have used Genesis's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Genesis Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Genesis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Genesis Customer Loyalty Score by Usage
Genesis's Customer Loyalty score was rated 46% by customers who have used Genesis's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Genesis Product Quality
2.6/5
Genesis has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Genesis Product Information
Genesis’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.vrand.com
- Company Size
- 51-200 Employees
Industry
Healthcare
Quick Insights into Genesis Product Quality
Genesis's Product Quality score was rated highest by customers who have used Genesis's products/services for Less than 1 Year.
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Ranked Genesis Product Quality the Highest
Genesis Product Quality Score by Usage
Genesis's Product Quality score was rated 1.8 stars by customers who have used Genesis's products/services for Less than 1 Year.
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Genesis Pricing
Genesis ROI & Value For Money
2.9/5
Genesis has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Genesis ROI
Genesis's ROI score was rated highest by customers who have used Genesis's products/services for Less than 1 Year.
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Ranked Genesis ROI the Highest
Genesis ROI Score by Usage
Genesis's ROI score was rated 2.4 stars by customers who have used Genesis's products/services for Less than 1 Year.
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Genesis Customer Satisfaction (CSAT)
Genesis Customer Satisfaction (CSAT) Score
20 / 100
Genesis has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Genesis Customer Satisfaction
Genesis's Customer Satisfaction score was rated highest by customers who have used Genesis's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Genesis' Customer Satisfaction.
Ranked Genesis Customer Satisfaction the Highest
Genesis Customer Satisfaction Score by Usage
Genesis's Customer Satisfaction score was rated 0 points by customers who have used Genesis's products/services for Less than 1 Year.
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Genesis Customer Service
2/5
Genesis has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Genesis's Customer Service
Address
2 blackberry lane, Bennington, VT 05201
Website
http://www.vrand.com
Phone Number
802-753-5008
Quick Insights into Genesis Customer Service
Genesis's Customer Service score was rated highest by customers who have used Genesis's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Genesis' Customer Service score.
Ranked Genesis Customer Service the Highest
Genesis Customer Service Score by Usage
Genesis's Customer Service score was rated 1.5 stars by customers who have used Genesis's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Genesis as an Employer
2.8/5
Genesis has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Genesis scored a -55 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Genesis would recommend the brand to a friend. ENPS measures how likely Genesis employees would recommend working at Genesis to a friend.
Net Promoter Score
-55
NPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 28% | Promoters |
|---|---|
| 20% | Passive |
| 52% | Detractors |
