-20
NPS
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Genesis Financial Solutions
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About Genesis Financial Solutions' Brand
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
Genesis Financial Solutions NPS
Genesis Financial Solutions's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Genesis Financial Solutions's customers would recommend using the product based on a scale of -100 to 100.
Genesis Financial Solutions Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Genesis Financial Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genesis Financial Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Genesis Financial Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genesis Financial Solutions Product Quality
3.2/5
Genesis Financial Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Genesis Financial Solutions' overall Product Quality score rated by its users and customers.
Genesis Financial Solutions Product Information
Genesis Financial Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.genesis-fs.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Genesis Financial Solutions Pricing
Genesis Financial Solutions ROI & Value For Money
2.7/5
Genesis Financial Solutions has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Genesis Financial Solutions' overall ROI score rated by its users and customers.
Genesis Financial Solutions Customer Satisfaction (CSAT)
Genesis Financial Solutions Customer Satisfaction (CSAT) Score
40 / 100
Genesis Financial Solutions has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Genesis Financial Solutions Customer Service
1.5/5
Genesis Financial Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Genesis Financial Solutions' overall Customer Service score rated by its users and customers.
About Genesis Financial Solutions's Customer Service
Address
15220 NW Greenbrier Pkwy. Suite 200, Beaverton, OR 97006
Website
http://www.genesis-fs.com
Genesis Financial Solutions as an Employer
2.2/5
Genesis Financial Solutions has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Genesis Financial Solutions
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Genesis Financial Solutions scored a -20 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Genesis Financial Solutions would recommend the brand to a friend. ENPS measures how likely Genesis Financial Solutions employees would recommend working at Genesis Financial Solutions to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
