100
NPS
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Geneva Financial Home Loans
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About Geneva Financial Home Loans' Brand
Founded in 2007 by Aaron VanTrojen, Geneva Financial is a mortgage lender headquartered in Chandler, Arizona with more than 130 branch locations nationwide. Our mission at Geneva Financial is to approach every aspect of our business from the “inside-out”. With a culture-forward mindset, we focus on our loan originators and support staff first in order to ensure an unbeatable experience for our customers. Our Core Values were created as a daily reminder to operate with the inside-out approach in mind. Core Value #1 is the backbone of all our Core Values, our mission and our brand vision: Home Loans Powered by Humans®?.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Geneva Financial Home Loans NPS
Geneva Financial Home Loans's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Geneva Financial Home Loans's customers would recommend using the product based on a scale of -100 to 100.
Geneva Financial Home Loans Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Geneva Financial Home Loans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Geneva Financial Home Loans Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Geneva Financial Home Loans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Geneva Financial Home Loans Product Quality
5/5
Geneva Financial Home Loans has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Geneva Financial Home Loans' overall Product Quality score rated by its users and customers.
Geneva Financial Home Loans Product Information
Geneva Financial Home Loans’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.genevafi.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Geneva Financial Home Loans Pricing
Geneva Financial Home Loans ROI & Value For Money
5/5
Geneva Financial Home Loans has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Geneva Financial Home Loans' overall ROI score rated by its users and customers.
Geneva Financial Home Loans Customer Satisfaction (CSAT)
Geneva Financial Home Loans Customer Satisfaction (CSAT) Score
100 / 100
Geneva Financial Home Loans has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Geneva Financial Home Loans Customer Service
5/5
Geneva Financial Home Loans has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Geneva Financial Home Loans' overall Customer Service score rated by its users and customers.
About Geneva Financial Home Loans's Customer Service
Address
180 S. Arizona Ave, Ste 310, Chandler, AZ 85225
Website
https://www.genevafi.com/
Phone Number
(888) 889 - 0009
Geneva Financial Home Loans's Social Links
Geneva Financial Home Loans as an Employer
4.9/5
Geneva Financial Home Loans has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of Geneva Financial Home Loans
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Geneva Financial Home Loans scored a 100 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Geneva Financial Home Loans would recommend the brand to a friend. ENPS measures how likely Geneva Financial Home Loans employees would recommend working at Geneva Financial Home Loans to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 89% | Promoters |
|---|---|
| 8% | Passive |
| 3% | Detractors |
