100
NPS
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Brand Page
Geniee
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About Geniee's Brand
Developer of an online media and advertisement platform designed to maximize revenue for internet media publishers. The company's online media and advertisement platform enables media publishers to earn maximum revenue from advertisements, demand side platform, real time bidding through ad exchange, multiple ad networks and affiliate ads.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Geniee NPS
Geniee's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Geniee's customers would recommend using the product based on a scale of -100 to 100.
Geniee Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Geniee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Geniee Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Geniee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Geniee Product Quality
4/5
Geniee has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Geniee's overall Product Quality score rated by its users and customers.
Geniee Product Information
Geniee’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.geniee.co.jp
- Company Size
- 51-200 Employees
Geniee Pricing
Geniee ROI & Value For Money
5/5
Geniee has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Geniee's overall ROI score rated by its users and customers.
Geniee Customer Satisfaction (CSAT)
Geniee Customer Satisfaction (CSAT) Score
100 / 100
Geniee has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Geniee Customer Service
5/5
Geniee has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Geniee's overall Customer Service score rated by its users and customers.
About Geniee's Customer Service
Address
25F Sumitomofudousan Nishi-shinjuku Building, Tokyo, 160-0023 Japan
Website
www.geniee.co.jp
