0
NPS
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Genomenon
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About Genomenon's Brand
GENOMENON powers evidence-based genomics for pharmaceutical companies and clinical diagnostic labs. It is the home of the Mastermind Genomic Search Engine.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Genomenon NPS
Genomenon's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Genomenon's customers would recommend using the product based on a scale of -100 to 100.
Genomenon Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Genomenon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genomenon Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Genomenon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genomenon Product Quality
5/5
Genomenon has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Genomenon's overall Product Quality score rated by its users and customers.
Genomenon Product Information
Genomenon’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.genomenon.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
SaaS
Genomenon Pricing
Genomenon ROI & Value For Money
3.5/5
Genomenon has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Genomenon's overall ROI score rated by its users and customers.
Genomenon Customer Service
4.5/5
Genomenon has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Genomenon's Customer Service
Address
3135 S State St, Ann Arbor, MI 48108
Website
http://www.genomenon.com
Phone Number
7347943075
Genomenon's Social Links
Consumer vs. Employees
Genomenon scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Genomenon would recommend the brand to a friend. ENPS measures how likely Genomenon employees would recommend working at Genomenon to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
