0
NPS
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Genomic Health
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About Genomic Health's Brand
About Genomic Health Genomic Health, Inc.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Genomic Health NPS
Genomic Health's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Genomic Health's customers would recommend using the product based on a scale of -100 to 100.
Genomic Health Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Genomic Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jan 2021 50 | Jan 2021 | 50 |
Jan 2022 0 | Jan 2022 | 0 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genomic Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Genomic Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genomic Health Product Quality
3.5/5
Genomic Health has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Genomic Health's overall Product Quality score rated by its users and customers.
Genomic Health Product Information
Genomic Health’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.genomichealth.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Genomic Health Pricing
Genomic Health ROI & Value For Money
2.7/5
Genomic Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Genomic Health's overall ROI score rated by its users and customers.
Genomic Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Genomic Health Customer Service
2.7/5
Genomic Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Genomic Health's overall Customer Service score rated by its users and customers.
About Genomic Health's Customer Service
Address
101 Galveston Drive, Redwood City, CA
Website
http://www.genomichealth.com
Phone Number
(165) 055-6930
Genomic Health as an Employer
4.2/5
Genomic Health has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Genomic Health scored a 0 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Genomic Health would recommend the brand to a friend. ENPS measures how likely Genomic Health employees would recommend working at Genomic Health to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 25% | Promoters |
|---|---|
| 42% | Passive |
| 33% | Detractors |
