-100
NPS
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Genomma Lab Internacional
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About Genomma Lab Internacional's Brand
Provider of pharmaceuticals and medicines in Mexico. The company engages in the development, sales and marketing of premium products with 91 of its own brands, offering products in various categories, including anti-acne, generic drugs, sexual protection and enhancement, creams to improve appearance of scars, hemorrhoid treatments, varicose vein treatments, and hair loss treatments, topical analgesics, antacids, topical antifungals, colitis treatments, stress management, osteoarthritis treatments, soaps, multivitamins, shampoos and flu treatments.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
Genomma Lab Internacional NPS
Genomma Lab Internacional's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Genomma Lab Internacional's customers would recommend using the product based on a scale of -100 to 100.
Genomma Lab Internacional Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Genomma Lab Internacional NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genomma Lab Internacional Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Genomma Lab Internacional users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genomma Lab Internacional Product Quality
4/5
Genomma Lab Internacional has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Genomma Lab Internacional Product Information
Genomma Lab Internacional’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.genommalab.com
- Company Size
- 501-1,000 Employees
Genomma Lab Internacional Pricing
Genomma Lab Internacional ROI & Value For Money
4/5
Genomma Lab Internacional has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Genomma Lab Internacional Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Genomma Lab Internacional Customer Service
1.5/5
Genomma Lab Internacional has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Genomma Lab Internacional's Customer Service
Address
Samara Building, CP 01210 Barbados
Website
www.genommalab.com
Phone Number
7
Consumer vs. Employees
Genomma Lab Internacional scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Genomma Lab Internacional would recommend the brand to a friend. ENPS measures how likely Genomma Lab Internacional employees would recommend working at Genomma Lab Internacional to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
