25
NPS
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Gentherm
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About Gentherm's Brand
Gentherm Incorporated (NASDAQ-GS:THRM) is a global developer and marketer of innovative thermal management technologies for a broad range
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Gentherm NPS
Gentherm's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Gentherm's customers would recommend using the product based on a scale of -100 to 100.
Gentherm Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Gentherm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 66 | Sep 2022 | 66 |
Mar 2023 50 | Mar 2023 | 50 |
Feb 2024 60 | Feb 2024 | 60 |
Mar 2024 34 | Mar 2024 | 34 |
Apr 2024 13 | Apr 2024 | 13 |
Aug 2024 25 | Aug 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gentherm Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Gentherm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gentherm Product Quality
3.8/5
Gentherm has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Gentherm's overall Product Quality score rated by its users and customers.
Gentherm Product Information
Gentherm’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.gentherm.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Gentherm Pricing
Gentherm ROI & Value For Money
3.8/5
Gentherm has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Gentherm Customer Satisfaction (CSAT)
Gentherm Customer Satisfaction (CSAT) Score
75 / 100
Gentherm has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gentherm Customer Service
4/5
Gentherm has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gentherm's Customer Service
Address
Northville, MI
Website
http://www.gentherm.com
Phone Number
6268157441
Gentherm as an Employer
3.3/5
Gentherm has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Gentherm scored a 25 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Gentherm would recommend the brand to a friend. ENPS measures how likely Gentherm employees would recommend working at Gentherm to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 31% | Promoters |
|---|---|
| 35% | Passive |
| 34% | Detractors |
