100
NPS
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Genuent
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About Genuent's Brand
Genuent believes in straightforward principles and approaches. Their beliefs help us define their customer’s problems and create clear,
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Genuent NPS
Genuent's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Genuent's customers would recommend using the product based on a scale of -100 to 100.
Genuent Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Genuent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genuent Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Genuent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genuent Product Quality
5/5
Genuent has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Genuent Product Information
Genuent’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.genuent.net
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Business Services
Genuent Pricing
Genuent ROI & Value For Money
5/5
Genuent has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Genuent's overall ROI score rated by its users and customers.
Genuent Customer Service
5/5
Genuent has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Genuent's overall Customer Service score rated by its users and customers.
About Genuent's Customer Service
Address
1400 Post Oak Blvd., Suite 200, Houston, TX
Website
http://www.genuent.net
Phone Number
713-547-4444
Consumer vs. Employees
Genuent scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Genuent would recommend the brand to a friend. ENPS measures how likely Genuent employees would recommend working at Genuent to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
