25
NPS
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Geodis
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About Geodis' Brand
Provider of transportation services. The company provides transportation and trucking services. It also provides freight forwarding, logistics and express services.
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Geodis NPS
Geodis's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Geodis's customers would recommend using the product based on a scale of -100 to 100.
Geodis Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Geodis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Dec 2023 20 | Dec 2023 | 20 |
Mar 2024 17 | Mar 2024 | 17 |
Mar 2025 29 | Mar 2025 | 29 |
Sep 2025 25 | Sep 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Geodis Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Geodis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Geodis Product Quality
3.7/5
Geodis has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Geodis Product Information
Geodis’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.geodis.com
- Company Size
- 10,000+ Employees
Geodis Pricing
Geodis ROI & Value For Money
3.6/5
Geodis has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Geodis Customer Satisfaction (CSAT)
Geodis Customer Satisfaction (CSAT) Score
60 / 100
Geodis has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Geodis Customer Service
3.6/5
Geodis has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Geodis's Customer Service
Address
Espace Seine 26 quai Michelet, Paris, 92300
Website
www.geodis.com
Geodis as an Employer
2.6/5
Geodis has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Geodis scored a 25 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Geodis would recommend the brand to a friend. ENPS measures how likely Geodis employees would recommend working at Geodis to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 41% | Promoters |
|---|---|
| 9% | Passive |
| 50% | Detractors |
