17
NPS
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George Mason
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About George Mason's Brand
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
George Mason NPS
George Mason's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether George Mason's customers would recommend using the product based on a scale of -100 to 100.
George Mason Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
George Mason NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
May 2024 50 | May 2024 | 50 |
Sep 2024 20 | Sep 2024 | 20 |
Jan 2025 17 | Jan 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
George Mason Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of George Mason users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
George Mason Product Quality
3.2/5
George Mason has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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George Mason Product Information
George Mason’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Industry
Tech
George Mason Pricing
George Mason ROI & Value For Money
3.2/5
George Mason has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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George Mason Customer Satisfaction (CSAT)
George Mason Customer Satisfaction (CSAT) Score
33 / 100
George Mason has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
George Mason Customer Service
3.2/5
George Mason has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About George Mason's Customer Service
Address
Washington, DC
George Mason as an Employer
Consumer vs. Employees
George Mason scored a 17 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of George Mason would recommend the brand to a friend. ENPS measures how likely George Mason employees would recommend working at George Mason to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
