34
NPS
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George Washington University
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About George Washington University's Brand
The George Washington University is a private, coeducational research university located in the Foggy Bottom
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
George Washington University NPS
George Washington University's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether George Washington University's customers would recommend using the product based on a scale of -100 to 100.
George Washington University Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
George Washington University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Dec 2022 60 | Dec 2022 | 60 |
Mar 2024 33 | Mar 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
George Washington University Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of George Washington University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
George Washington University Product Quality
3.2/5
George Washington University has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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George Washington University Product Information
George Washington University’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.gwu.edu
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
George Washington University Pricing
George Washington University ROI & Value For Money
3.7/5
George Washington University has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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George Washington University Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
George Washington University Customer Service
3.7/5
George Washington University has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About George Washington University's Customer Service
Address
2121 I Street, Nw, Washington, DC 20052
Website
https://www.gwu.edu
Phone Number
(202) 994-1000
George Washington University as an Employer
Consumer vs. Employees
George Washington University scored a 34 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of George Washington University would recommend the brand to a friend. ENPS measures how likely George Washington University employees would recommend working at George Washington University to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
