33
NPS
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George Weston Limited
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About George Weston Limited's Brand
George Weston Limited often referred to as Weston or Weston's, is Canada's largest food processing and distribution company.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
George Weston Limited NPS
George Weston Limited's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether George Weston Limited's customers would recommend using the product based on a scale of -100 to 100.
George Weston Limited Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
George Weston Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Aug 2023 34 | Aug 2023 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
George Weston Limited Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of George Weston Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
George Weston Limited Product Quality
3.5/5
George Weston Limited has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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George Weston Limited Product Information
George Weston Limited’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.weston.ca
- Company Size
- 10,000+ Employees
George Weston Limited Pricing
George Weston Limited ROI & Value For Money
3.6/5
George Weston Limited has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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George Weston Limited Customer Satisfaction (CSAT)
George Weston Limited Customer Satisfaction (CSAT) Score
75 / 100
George Weston Limited has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
George Weston Limited Customer Service
3.5/5
George Weston Limited has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About George Weston Limited's Customer Service
Website
http://www.weston.ca
Phone Number
19999999999
George Weston Limited as an Employer
2.5/5
George Weston Limited has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
George Weston Limited scored a 33 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of George Weston Limited would recommend the brand to a friend. ENPS measures how likely George Weston Limited employees would recommend working at George Weston Limited to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
