100
NPS
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GeoTel Communications
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About GeoTel Communications' Brand
GeoTel is the single leading provider of fiber maps, telecommunications infrastructure data, data visualization, and location-based intelligence. GeoTel delivers the largest, most accurate, and most reliable geospatial databases available. These unparalleled and well-researched databases consist of more than 15 telecommunications datasets: including Fiber Maps, Fiber Lit Buildings, and Cell Towers. For over 24 years, GeoTel’s products and services have been providing businesses and government agencies with the powerful leverage and insight necessary to make intelligent, location-based decisions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
GeoTel Communications NPS
GeoTel Communications's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GeoTel Communications's customers would recommend using the product based on a scale of -100 to 100.
GeoTel Communications Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GeoTel Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GeoTel Communications Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GeoTel Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GeoTel Communications Product Quality
5/5
GeoTel Communications has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GeoTel Communications Product Information
GeoTel Communications’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.geo-tel.com/
- Company Size
- 11-50 Employees
Industry
Information Services
Tech
Analytics
SaaS
GeoTel Communications Pricing
GeoTel Communications ROI & Value For Money
4.5/5
GeoTel Communications has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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GeoTel Communications Customer Service
4/5
GeoTel Communications has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About GeoTel Communications's Customer Service
Address
1540 International Pkwy STE 2000, Littleton, MA 32746
Website
https://www.geo-tel.com/
Phone Number
(407) 788-8888
GeoTel Communications's Social Links
Consumer vs. Employees
GeoTel Communications scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of GeoTel Communications would recommend the brand to a friend. ENPS measures how likely GeoTel Communications employees would recommend working at GeoTel Communications to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
