35
NPS
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GEP
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About GEP's Brand
"GEP provides consulting, outsourcing and technology solutions for organizations."
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
GEP CMO
GEP NPS
GEP's Net Promoter Score (NPS) is a 35 with 61% Promoters, 13% Passives, and 26% Detractors. Net Promoter Score tracks whether GEP's customers would recommend using the product based on a scale of -100 to 100.
GEP Overall NPS
| 61% | Promoters |
|---|---|
| 13% | Passives |
| 26% | Detractors |
GEP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 42 | Aug 2022 | 42 |
Sep 2022 44 | Sep 2022 | 44 |
Nov 2022 45 | Nov 2022 | 45 |
Jan 2023 41 | Jan 2023 | 41 |
Feb 2023 43 | Feb 2023 | 43 |
Nov 2023 44 | Nov 2023 | 44 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2024 42 | Feb 2024 | 42 |
Sep 2024 40 | Sep 2024 | 40 |
Dec 2024 36 | Dec 2024 | 36 |
Mar 2025 34 | Mar 2025 | 34 |
Feb 2026 34 | Feb 2026 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GEP NPS by Gender
GEP's NPS was rated -25 by Male customers on Comparably.
Male
-25
GEP's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
GEP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GEP NPS by Usage
GEP's NPS was rated the highest by customers who have used GEP's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
GEP Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of GEP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GEP Customer Loyalty Score by Gender
GEP's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GEP.
Male
70%
Yes
Female
N/A
Yes
GEP Product Quality
3.8/5
GEP has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GEP Product Information
GEP serves markets in the United States. GEP supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
GEP’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.gep.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Languages Supported
English
Product Type
Procurement Software
Contract Management Software
Supply Chain Management Software
Quick Insights into GEP Product Quality
GEP's Product Quality score was rated highest by customers who have used GEP's products/services for 5 to 10 Years, and rated lowest by customers who have used GEP's products/services for 2 to 5 Years.
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Ranked GEP Product Quality the Highest
Ranked GEP Product Quality the Lowest
GEP Product Quality Score by Gender
GEP's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GEP.
Male
3/5
Female
N/A
GEP Product Quality Score by Usage
GEP's Product Quality score was rated the highest by customers who have used GEP's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GEP Pricing
GEP ROI & Value For Money
3.9/5
GEP has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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GEP Pricing Plans
GEP has a pricing structure that accommodates medium and large businesses.
Who Uses GEP?
Medium Businesses
Large Enterprises
Quick Insights into GEP ROI
GEP's ROI score was rated highest by Male customers.
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Ranked GEP ROI the Highest
GEP ROI Score by Gender
GEP's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GEP.
Male
3/5
Female
N/A
GEP Customer Satisfaction (CSAT)
GEP Customer Satisfaction (CSAT) Score
79 / 100
GEP has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GEP Customer Satisfaction
GEP's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GEP's Customer Satisfaction.
Ranked GEP Customer Satisfaction the Highest
GEP Customer Satisfaction Score by Gender
GEP's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GEP.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
GEP Customer Service
3.8/5
GEP has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock GEP's overall Customer Service score rated by its users and customers.
About GEP's Customer Service
Address
Clark, NJ
Website
www.gep.com
Quick Insights into GEP Customer Service
GEP's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GEP's Customer Service score.
Ranked GEP Customer Service the Highest
GEP Customer Service Score by Gender
GEP's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GEP.
Male
3/5
Female
N/A
GEP as an Employer
3.7/5
GEP has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
GEP scored a 35 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of GEP would recommend the brand to a friend. ENPS measures how likely GEP employees would recommend working at GEP to a friend.
Net Promoter Score
35
NPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 29% | Promoters |
|---|---|
| 28% | Passive |
| 43% | Detractors |
