0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gerber Group
Marketing or Exec? Claim Your Free Account
About Gerber Group's Brand
Gerber Group, operates bars and restaurants under such brands as Whiskey Blue, Irvington, Kingside, The Roof, Mr. Purple, The Campbell and Taco Electrico.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
Gerber Group NPS
Gerber Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Gerber Group's customers would recommend using the product based on a scale of -100 to 100.
Gerber Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Gerber Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gerber Group Product Quality
5/5
Gerber Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gerber Group's overall Product Quality score rated by its users and customers.
Gerber Group Product Information
Gerber Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.gerberbars.com/
- Company Size
- 201-500 Employees
Industry
Tech
Transportation
Gerber Group Pricing
Gerber Group ROI & Value For Money
5/5
Gerber Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gerber Group's overall ROI score rated by its users and customers.
Gerber Group Customer Satisfaction (CSAT)
Gerber Group Customer Satisfaction (CSAT) Score
100 / 100
Gerber Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gerber Group as an Employer
2.6/5
Gerber Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Gerber Group scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Gerber Group would recommend the brand to a friend. ENPS measures how likely Gerber Group employees would recommend working at Gerber Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
