23
NPS
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Brand Page
GES
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About GES' Brand
GES is a provider of water treatment to industrial companies.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
GES NPS
GES's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether GES's customers would recommend using the product based on a scale of -100 to 100.
GES Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
GES NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
May 2023 40 | May 2023 | 40 |
Nov 2023 17 | Nov 2023 | 17 |
Jan 2024 29 | Jan 2024 | 29 |
Jul 2024 37 | Jul 2024 | 37 |
Sep 2024 22 | Sep 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GES Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of GES users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GES Product Quality
3.2/5
GES has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GES' overall Product Quality score rated by its users and customers.
GES Product Information
GES’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.ges.co.il/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
GES Pricing
GES ROI & Value For Money
3/5
GES has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock GES' overall ROI score rated by its users and customers.
GES Customer Satisfaction (CSAT)
GES Customer Satisfaction (CSAT) Score
63 / 100
GES has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GES Customer Service
3.4/5
GES has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About GES's Customer Service
Address
POB 2408, Akko Industrial Zone Akko, Las Vegas, NV 24123 Israel
Website
http://www.ges.co.il/
Phone Number
+972 4-987-6110
GES as an Employer
3.5/5
GES has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
GES scored a 23 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of GES would recommend the brand to a friend. ENPS measures how likely GES employees would recommend working at GES to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 32% | Promoters |
|---|---|
| 27% | Passive |
| 41% | Detractors |
