-100
NPS
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Brand Page
Getable
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About Getable's Brand
Getable serves the construction rental market with mobile tools designed for construction professionals and rental equipment providers.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Getable NPS
Getable's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Getable's customers would recommend using the product based on a scale of -100 to 100.
Getable Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Getable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Getable Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Getable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Getable Product Quality
2.5/5
Getable has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Getable's overall Product Quality score rated by its users and customers.
Getable Product Information
Getable’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.getable.com
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Mobile App
Construction
Getable Pricing
Getable ROI & Value For Money
1.5/5
Getable has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Getable's overall ROI score rated by its users and customers.
Getable Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Getable Customer Service
1.5/5
Getable has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Getable's overall Customer Service score rated by its users and customers.
About Getable's Customer Service
Address
500 Sansome Street, Suite 504, San Francisco, CA 94111
Website
http://www.getable.com
Consumer vs. Employees
Getable scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Getable would recommend the brand to a friend. ENPS measures how likely Getable employees would recommend working at Getable to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
