34
NPS
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Brand Page
GETCO
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About GETCO's Brand
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
GETCO NPS
GETCO's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether GETCO's customers would recommend using the product based on a scale of -100 to 100.
GETCO Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
GETCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GETCO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GETCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GETCO Product Quality
2.2/5
GETCO has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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GETCO Product Information
GETCO’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.kcg.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
GETCO Pricing
GETCO ROI & Value For Money
3.5/5
GETCO has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GETCO's overall ROI score rated by its users and customers.
GETCO Customer Satisfaction (CSAT)
GETCO Customer Satisfaction (CSAT) Score
100 / 100
GETCO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GETCO Customer Service
3/5
GETCO has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About GETCO's Customer Service
Address
545 Washington Boulevard, 3rd Floor, Jersey City, NJ
Website
https://www.kcg.com/
GETCO as an Employer
Consumer vs. Employees
GETCO scored a 34 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of GETCO would recommend the brand to a friend. ENPS measures how likely GETCO employees would recommend working at GETCO to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
